What are the responsibilities and job description for the Lifecycle Field Service Technician position at Storage Solutions - A Jungheinrich Company?
Description
Role: Lifecycle Field Service Technician
Department: Automation
Location: Remote, United States
We are seeking an exceptional team member to join Storage Solutions as a Lifecycle Field Service Technician. This individual will be responsible for performing both hardware and software troubleshooting and repairs across our portfolio of automation equipment. This role involves frequent travel to customer locations to troubleshoot, identify, and repair and resolve equipment and software issues. The technician will also support installation activities and sites for new projects and continuously learn new equipment technologies to support both current and future customers’ needs. A typical day may include traveling to a customer location to diagnose system faults, performing repairs, or supporting clients remotely all to ensure optimal customer support.
The Lifecycle Field Service Technician provides onsite and remote support to customer locations, ensuring optimal performance of automation systems. This role also includes additional responsibilities that support customer success and company objectives.
Overall Responsibilities
We are seeking to fill two of these roles at varying experience levels, please review below:
Entry Level
Associate's degree with a focus in the Mechanical, Electrical, or Controls field or other related experience. Candidates with demonstrated practical, hands-on experience may be given additional consideration.
Experience: 1 years:
Bachelor’s degree with a focus in Mechanical, Electrical, or controls fields. Candidates with demonstrated practical, hands-on experience may be given additional consideration.
Experience: 5 years:
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
Role: Lifecycle Field Service Technician
Department: Automation
Location: Remote, United States
We are seeking an exceptional team member to join Storage Solutions as a Lifecycle Field Service Technician. This individual will be responsible for performing both hardware and software troubleshooting and repairs across our portfolio of automation equipment. This role involves frequent travel to customer locations to troubleshoot, identify, and repair and resolve equipment and software issues. The technician will also support installation activities and sites for new projects and continuously learn new equipment technologies to support both current and future customers’ needs. A typical day may include traveling to a customer location to diagnose system faults, performing repairs, or supporting clients remotely all to ensure optimal customer support.
The Lifecycle Field Service Technician provides onsite and remote support to customer locations, ensuring optimal performance of automation systems. This role also includes additional responsibilities that support customer success and company objectives.
Overall Responsibilities
- Perform work safely and efficiently at customer sites, adhering to all local and site requirements
- Troubleshoot, repair and maintain automation equipment
- Manage Work Orders, assets, and inventory at client sites
- Evaluate automated systems performance and ensure adherence to maintenance schedules and best practices
- Identify and engage with potential equipment and/or material suppliers
- Utilize technical and reference manuals to support and ensure proper diagnostics and repairs
- Develop and maintain knowledge base of issues and resolutions for timely reference and response to incidents
- Utilize hand and power tools as required
- Prepare field service reports, including work performed, parts usage, and recommendations
- Travel as required to support customer to sites
- Work with the client, suppliers, subcontractors, and project managers to resolve issues
- Build and maintain professional internal and external relationships with coworkers, leadership, subcontractors, and clients across all levels
- Perform additional duties in support of company goals and strategic initiatives
- Support the development of training plans, materials and other documentation
- Follow all company & and site-specific policies and procedures
We are seeking to fill two of these roles at varying experience levels, please review below:
Entry Level
Associate's degree with a focus in the Mechanical, Electrical, or Controls field or other related experience. Candidates with demonstrated practical, hands-on experience may be given additional consideration.
Experience: 1 years:
- Experience maintaining or repairing material handling automation equipment
- Experience working with vendors to develop and deploy maintenance strategies
- Proficient in Microsoft Office 365
- Self-motivated with the ability to manage multiple concurrent projects
- Strong problem solving and analytical skills
- Customer focused mindset
- Strong communication skills
- Able to stand and work on your feet for extended periods of time
Bachelor’s degree with a focus in Mechanical, Electrical, or controls fields. Candidates with demonstrated practical, hands-on experience may be given additional consideration.
Experience: 5 years:
- Over 2 years of experience maintaining Robotics, conveyor systems and PLCs, VLMs, and other material handling equipment
- Experience in reading construction drawings, mechanical detail drawings and electrical schematics
- Proficient in Microsoft Office 365 applications
- Self-motivated with the ability to manage multiple concurrent projects
- Knowledge of current industry safety and regulation standards (e.g., OSHA, ANSI, ISO).
- Strong problem-solving and analytical skills Experience maintaining material handling automation equipment
- Excellent communication and customer engagement skills
- Customer focused
- Able to stand and work on your feet for extended periods of time
- Experience with MaintainX CMMS software platform
- Up to 50% travel, domestically and internationally
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
- Competitive Salary
- Generous Paid Time Off
- Medical, Dental, and Vison Benefits
- 401K with Company Match
- Company HSA Contribution
- Professional Growth Opportunities