What are the responsibilities and job description for the Property Manager position at Storage Rentals of America?
Company Description Storage Rentals of America (SROA) is a fast-growing self-storage company, offering clean, secure, and well-maintained facilities across 700 locations in 32 states. Since 2013, SROA has expanded to more than 29 million rentable square feet and continues to innovate within the self-storage industry. The organization is guided by core values of integrity, respect, teamwork, service, and continuous improvement, and is committed to fostering a positive, healthy workplace where team members can thrive. SROA emphasizes inclusion, belonging, and recognition of outstanding performance, supporting employees in reaching their full potential. The company actively engages with customers and communities and maintains a visible presence across multiple social media platforms and its blog.
Role Description This is a full-time, on-site Property Manager role located in Montgomery, TX. The Property Manager oversees daily operations of the self-storage facility, including opening and closing the office, maintaining facility cleanliness and security, and ensuring units are ready for rental. Responsibilities include assisting customers with unit selection, processing rentals and payments, managing customer accounts, and handling inquiries and concerns in a professional, service-oriented manner. The role also involves marketing the facility, following up with leads, maintaining accurate records, and executing company policies and procedures. The Property Manager regularly inspects the property, coordinates minor maintenance needs, and collaborates with management to meet occupancy and revenue goals.
Qualifications
Role Description This is a full-time, on-site Property Manager role located in Montgomery, TX. The Property Manager oversees daily operations of the self-storage facility, including opening and closing the office, maintaining facility cleanliness and security, and ensuring units are ready for rental. Responsibilities include assisting customers with unit selection, processing rentals and payments, managing customer accounts, and handling inquiries and concerns in a professional, service-oriented manner. The role also involves marketing the facility, following up with leads, maintaining accurate records, and executing company policies and procedures. The Property Manager regularly inspects the property, coordinates minor maintenance needs, and collaborates with management to meet occupancy and revenue goals.
Qualifications
- Customer service and communication skills, with the ability to build rapport, handle questions, and resolve concerns professionally.
- Sales and marketing abilities, including promoting facility features, following up with prospects, and supporting local outreach or promotional activities.
- Administrative and organizational skills, such as managing records, processing payments, maintaining schedules, and using computer-based management systems.
- Operational and facility management skills, including basic property inspections, attention to cleanliness and security, and coordination of minor maintenance needs.
- Ability to work independently on-site, exercise sound judgment, and prioritize tasks in a fast-paced environment.
- Basic proficiency with office software and point-of-sale or property management systems; willingness to learn company-specific tools.
- Previous experience in property management, retail, hospitality, or a similar customer-facing role is preferred.
- High school diploma or equivalent; reliable transportation to the Montgomery, TX location and availability to work a consistent full-time schedule.