PART TIME REMOTE OPERATIONS SITE MANAGER MD015

Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021, 2022, 2023, 2024, and 2025!

 Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.

Summary: The Field Service Representative (FSR) is responsible for completion or oversight of all maintenance, groundskeeping, and janitorial tasks for their assigned self-storage properties.

Benefits of Joining SAM:

• A dynamic company with an award-winning culture

• A clear path for advancement within our thriving company

• Flexible Scheduling

Essential functions of the role that can be performed with or without reasonable accommodation:

• Always provide internal and external customers with outstanding service.
• Ensure company standards for cleanliness, appearance, and safety are consistently met or exceeded.
• May also be responsible for assisting existing tenants or new customers when onsite.
• Frequently conduct storage unit inspections, confirm inventory availability, and ensure spaces are secure and ready to rent.
• Prepare vacant units for rent by verifying condition, sweeping/dusting, adding pest control, placing welcome package, and securing unit.
• Maintain the exterior appearance of assigned properties including, but not limited to; lawn care, snow removal, landscaping, window cleaning, changing lights, trash removal, sweeping, etc. May include oversight of 3^rd party vendors contracted for those services.
• Housekeeping/cleaning to include office, units, hallways, buildings, etc. Keep interior surfaces and all high-touch areas clean including sweeping, mopping, debris removal, wiping windows/doors, etc.
• Completion and/or oversight of minor maintenance needs on items such as gates, lighting, cameras, door operation, etc.
• Perform regular lock audits and full property walk-throughs for security and safety purposes.
• Respond promptly to any potential breach of security issues such as unsecured units, unsecured locks, unsecured gates/fencing, evidence of tampering, or suspicious activity.
• Complete pest control inspections and coordinate necessary follow-up actions and/or treatments.
• Conduct virtual walk-throughs with supervisor, as requested, using company issued device.
• Assist with managing and responding to any tenant maintenance requests, emergency situations, or follow-up procedures (i.e., hasp difficulty, fire, criminal activity, accidents, natural disasters, etc.)
• Support foreclosure procedures for tenants in lien status, such as lock cutting, inventory, and photo documentation.
• Collect payments in property drop-boxes, communicate and/or forward payments to off-site management (if applicable).
• Participate in property improvement projects and support other management directives as needed.
• Comply with all guidance set forth in the Operations Policy & Procedure Manual or any other memo/instruction given to you by the SAM Corporate Team.
• Record your daily arrival and departure for payroll purposes.
• Must have a valid Driver’s License and reliable transportation to travel between locations.
• Other responsibilities as assigned.

• Walking                                 

• Standing                     

• Sitting                                   

• Talking in person             

• Talking on phone               

• Hearing on phone               

• Vision for close work 

• Driving                                 

• Color/depth perception

• Bending/Stooping                                                 

• Repetitive motion                                                              

• Keyboarding                                                        

• Using hands to feel/hold                                   

• Lifting up to 25 lbs.                                             

• Reaching                                                                  

• Climbing                                                                

• Crouching/stooping

  Education and/or Experience Requirements: 

•  0-2 years of sales or customer service experience preferred

•  Prior experience working in a call center and/or Self Storage environment preferred

•  Strong communication skills; especially listening

•  Ability to display empathy based on various customer situations

•  Customer focused

•  Ability to multitask

•  Ability to stay calm even when presented with challenging or upset customers

•  Computer and technology savvy

•  Proficiency with MS Office Suite preferred

•  High school diploma, general education degree, or equivalent

Education and/or Experience Requirements:

• High School Diploma or Equivalent required.
• Minimum of one year Property Maintenance or self-storage experience preferred.
• Valid Driver’s License and safe driving record.
• Basic mechanical and technology skills using smart phones, apps, and other
• Strong safety
• Proven hard worker, self-starter, and positive
• High level of organizational and prioritization
• Collaborative, Team player
• Willingness and flexibility to meet the changing requirements of the

Language Skills: Must be fluent in speaking and writing the English language.

Work Hours: Dependent on location’s normal business hours and needs.  Regular and predictable attendance is required.  Work generally performed between the hour range of 8am to 6pm and can include weekends.

Work Environment: This work is performed both indoors and outdoors with fluctuating noise levels and some hazardous exposure (i.e., chemicals, power tools, etc.)

SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.