What are the responsibilities and job description for the DIRECTOR OF ENTERPRISE APPLICATIONS position at Storage Asset Management?
Storage Asset Management is a property management and consulting company that specializes in self-storage. With over 70 years of executive industry experience, SAM employs an incredible team of employees on every level. Voted Best Places to work in PA 2021, 2022, 2023, 2024, and 2025!
Storage Asset Management is proud to have over 900 employees at the store, regional and corporate office level.
Summary: This position is responsible for strategic direction and oversight for the planning, implementation, integration, maintenance, and lifecycle support of enterprise applications used by the company and its clients. Key systems include ERP (e.g., NetSuite), self-storage management software, payment processing systems, CRM, RBDMS, HRIS, access control/integration with gate controllers, surveillance systems and collaboration platforms (e.g., Microsoft Teams), and other mission-critical business applications. The Director will also lead the daily operations of application support services, ensuring high availability, performance, security, and alignment with business objectives.
Benefits of Joining SAM:
- A dynamic company with an award-winning culture
- A clear path for advancement within our thriving company
- Competitive pay with bonus potential
- Paid holidays
- Paid time Off
- Paid maternity and paternity leave
- Comprehensive healthcare and 401(k) plan
- Short-Term & Long-Term Disability insurance
- Flexible Scheduling
- Tuition reimbursement
- Dental Insurance
- Health Insurance
- Vision Insurance
Essential Duties & Responsibilities:
· Lead self-storage application strategy and lifecycle management — Define roadmaps for acquisition, upgrades, integrations, and retirement of self-storage-specific software and enterprise applications across the company and client facilities.
· Oversee daily application operations and support — Manage the application support team and help desk functions to ensure timely resolution of incidents, service requests, and user issues.
· Drive system integrations and automation — Architect and implement integrations between enterprise applications and external systems; leverage automation tools (e.g., Power Automate) to streamline business processes.
· Manage vendor and partner relationships — Evaluate, negotiate with, and maintain relationships with software vendors, implementation partners, and SaaS providers to ensure optimal licensing, support, and ROI.
· Ensure data integrity, security, and compliance — Establish governance for application access, data protection, backup/recovery, and regulatory compliance (e.g., GDPR, HIPAA, PCI-DSS, SOX).
· Supervise technical staff and foster team development — Provide leadership, mentoring, and performance management for application developers, administrators, and support analysts.
· Manage costs — Plan and control operational and capital costs/investments for software licensing, maintenance, implementations, and enhancements.
· Partner with business stakeholders — Collaborate with department leaders to understand business needs, translate requirements into technical solutions, and prioritize application initiatives.
· Monitor system performance and continuous improvement — Track key performance indicators, conduct health checks, and lead initiatives to optimize application performance, usability, and scalability.
· In office scheduling requirements are determined by your supervisor and are subject to change at any time.
· Additional duties as assigned.
Education and/or Experience Requirements:
· Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field; Associate degree and relevant certifications (e.g., NetSuite Certified Administrator, Microsoft Certified: Azure Administrator, PMP, ITIL) or 2 years of related experience preferred.
· Five (5) years of progressive experience managing enterprise applications, including at least 3 years in a director-level or senior leadership role.
· Extensive hands-on experience with ERP systems (NetSuite preferred), CRM platforms, RDBMS, HRIS, and collaboration tools in multi-tenant or client-serving environments.
· Proven track record leading application integration projects, automation workflows, and cloud-based SaaS implementations.
· Strong leadership skills with experience managing distributed teams, budgets, and cross-functional projects aligned with strategic business goals.
Essential physical demands of the role that can be performed with or without reasonable accommodation.
- Walking
- Standing
- Sitting
- Talking in person
- Talking on phone
- Hearing on phone
- Vision for close work
- Driving
- Color/depth perception
- Bending/Stooping
- Repetitive motion
- Keyboarding
- Using hands to feel/hold
- Lifting up to 25 lbs.
- Reaching
Language Skills: Must be fluent in speaking and writing the English language.
Work Hours: In a typical week, this position requires a minimum of 40 hours with regular and predictable attendance. Occasional weekend or after business hours work may be required.
Work Environment: This work is usually performed indoors in an office environment with normal noise levels and no exposure to hazardous conditions. Employees in this position are required to reside in a state where SAM is registered to conduct business.
SAM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.