Manager II Labor Productivity

Category/Area of Expertise: Store Operations Support
Job Requisition: 466635
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Labor - Brands (5167658)

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

The purpose of this role is to drive sales and profitability by executing the labor productivity strategy and providing support across Stop & Shop. This role provides targeted labor guidance across 4 regions, 20 districts, and corporate support functions such as Merchandising, Marketing, Supply Chain, and Strategy. With oversight of $1.4B in direct labor budgeting and forecasting, this role ensures labor strategies support cost containment, operational efficiency, and long-term performance improvement.

This position also manages labor systems including Kronos (workforce management) and Standards Pro (labor standards database), supporting over 50,000 associates and 1,000 pay rules. This role advises brand leadership on labor impacts and provides actionable plans for execution. This position partners closely with Finance, HR Labor Relations, and Continuous Improvement teams to develop and implement labor strategies that support both operational execution and cost optimization.

What you bring to the table:

Labor Productivity Management

• Lead, promote, and execute labor profitability and management strategy aligned with business goals and evaluate for continuous improvement
• Liaise with 3 rd party providers to implement industry standardized best practices, opportunities and strategies as needed
• Serve as the primary liaison for all labor-related communications and initiatives across the brand
• Advise leadership on risks, impacts, and opportunities for decisions affecting direct labor expenses
• Lead collaboration across departments to execute labor strategies tied to new processes, technologies, or store models

Financial Forecasting & Budgeting

• Lead the annual labor budget process and guide forecasts aligned with business growth and unit sales.

• Partner with Finance to review and align period projections, budgets, and labor assumptions.
• Provide regular reporting to leadership on labor KPIs, such as average hourly rate (AHR), items per labor hour (IPLH), wage %, efficiency %, and sales trends
• Conduct pro forma analyses for new stores, remodels, and replacements, including wage and productivity trends
• Support labor negotiations through wage modeling and cost impact analysis
• Lead the enterprise scheduling strategy across all departments, ensuring efficiency, compliance, and labor optimization
• Oversee the Kronos Payroll system and configuration, ensuring correct pay rule application and associate compliance

Team Leadership & Talent Development:

• Train and support stores in adopting scheduling best practices, collaborating with ADUSA and internal teams
• Guide and develop specialists and provide strategic oversight across markets and brands
• Lead the industrial engineering team in modeling labor for new stores, initiatives, and process changes
• Oversee the development and maintenance of standardized labor forecasting using Maynard Operation Sequence Technique (MOST) methodologies
• Drive best practices and continuous improvement across the brand
• Ensure labor standards are consistently applied, measured, and communicated across all departments

What you bring to the table:

• 8-10 years of progressive experience in labor productivity modeling, workforce management, and scheduling systems (Kronos)
• Bachelor's degree or equivalent years' experience
• Experience supervising direct reports and influencing indirect reports
• Preferred experience in Grocery Retail and understanding of the industry
• Strong leadership in cross-functional teams, strategic planning, and labor cost optimization
• Strong analytical, strategic thinking, and problem-solving skills
• Strong financial acumen and able to utilize data to identify opportunities
• Ability to collaborate with cross-functional teams to drive change and develop and define initiatives
• Highly motivated, results-oriented, and a self-starter
• proven ability to influence and communicate cross functionally
• Ability to manage multiple, concurrent priorities
• Excellent communication skills, oral and written
• Strong Word, Excel, PowerPoint, and Power BI skills
• Proven supervisory and leadership skills
• Strong project management skills including conceptualizing, planning, estimating, executing, and evaluating progress and success
• Strong change management skills including building a common goal, engaging with stakeholders, inspiring action and adoption
• Deep active listening and empathy skills
• Solid influencing skills

What we bring to the table:

• Culture committed to celebrating diverse backgrounds and experiences

• Comprehensive benefits

• Opportunities for professional development and career growth

• Associate discounts

• Team of associates dedicated to serving our local customers and supporting our communities

• Flexible, hybrid work environment with three days a week at our local office and the remaining days working remotely

If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The salary range is $125,200-187,800 and will be commensurate with background, experience as well as internal equity.

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Salary : $125,200 - $187,800