What are the responsibilities and job description for the Patient Access Representative - MART (Cancer Center) position at Stony Brook University Hospital?
Patient Access Representative - MART (Cancer Center)
Position Summary
At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
The Patient Access Representative assigned to the Cancer Center is a key member of the Patient Access Services team, responsible for courteously greeting and arriving patients for multi-disciplinary encounters while providing the highest level of customer service. The Cancer Center Registrar reviews registrations for completeness, obtains regulatory consents, and ensures financial clearance is complete, collecting POS payments at check in.
Duties of a Patient Access Representative may include the following, but are not limited to:
- Greets patients and visitors in a prompt, courteous and professional manner. Efficiently manages arrival processes for a high volume of appointments across multi-disciplinary service areas at the Cancer Center.
- Activates Lab orders and secures all required regulatory consents at patient arrival.
- Obtains complete and accurate patient demographic and insurance information, ensuring demographic information is current and coverage verified to sufficiently meet requirements to generate a “clean” bill.
- Responsible to complete thorough data assessment of all required patient information through interview and other methods to support goals of patient safety and registration integrity for all pre-registered encounters.
- Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Refers self pay or underinsured patients to the Financial Navigation team for guidance on financial assistance.
- Supports POS collections by securing co-payments, deposits and/or deductibles at arrival.
- Utilizing various work lists, assesses status of registration and financial clearance and ensure satisfactory completion within prescribed time frames.
- Demonstrates a positive organizational attitude and commitment to patient experience. Maintains respectful and compassionate demeanor and provides high-quality patient centered care.
The selected candidate will be required to work some holidays.
Essential Position: This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency (staff shortages, increased census, inclement weather, and/or other emergencies), employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Qualifications
Required:
Associate's Degree with one year working experience in a customer service, public health, medical practice, or hospital revenue cycle role.
Or in lieu of degree, two years experience in a hospital ambulatory or specialty medical practice, front end revenue cycle or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.- Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
- Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
Preferred:
- Bilingual in English and Spanish.
- Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration / Financial / IT systems.
- Knowledge of medical terminology.
- Previous patient access services experience in an Oncology practice is preferred.
Special Notes: Resume/CV should be included with the online application.
Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
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- Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
- All Hospital positions may be subject to changes in pass days and shifts as necessary.
- This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
- This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to start date, the selected candidate must meet the following requirements:
- Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
- Complete electronic reference check with a minimum of three (3) professional references.
- Successfully complete a 4 panel drug screen*
- Meet Regulatory Requirements for pre employment screenings.
- Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
- The hiring department will be responsible for any fee incurred for examination.
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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
Anticipated Pay Range:
The salary range (or hiring range) for this position is $50,122 - $55,338 / year.
The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.
Some positions offer annual supplemental pay such as:
Location Pay for full-time positions ($4,000).
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.
Salary : $50,122 - $55,338