Retail & Events Associate (Musical Instruments/Concerts)

Stoney End Music

Position: Retail and Events Associate

Location: Red Wing, Minnesota

Employment Type: Full Time or Part-Time

Schedule: 20-40 hrs/week, saturdays and events required

Pay: $15-$17/hour, depending on experience and qualifications

About Stoney End

Stoney End Music is a growing musical instrument manufacturer, retailer, and event space located in a historic barn in Red Wing, Minnesota. We build handcrafted folk harps and sell a wide range of folk and traditional musical instruments, accessories, books, and related products.

We're looking for a Retail & Events Associate who can help us connect with customers both inside the store, online, and at events hosted at our Music Loft. This is a role for someone who enjoys people, music, storytelling, social media, and creating experiences. You'll spend part of your time working directly with customers in the store and part of your time helping Stoney End show up in the world through social media, concerts, and other community activities.

About the Role

The Retail & Events Associate will be part of the retail team while assisting on customer engagement, social media, sales, and events. This role will help Stoney End tell its story and connect with musicians and customers in an authentic way. They may help create a social media post one day, spend a Saturday helping customers in the store, and spend an evening helping set up and run a concert in the barn.

We're looking for someone who is friendly, creative, dependable, and comfortable putting themselves out there. We're interested in someone who can connect naturally with people, tell a good story, learn about our products, and represent Stoney End in a way that feels genuine.

Key Responsibilities

• Answer customer questions in person, by phone, and through email as needed.
• Process orders through our online and point-of-sale systems.
• Greet walk-in customers and help maintain a clean, organized sales floor.
• Help maintain Stoney End's presence on platforms such as Instagram, Facebook, and TikTok.
• Capture photos and short-form video content in the store, production shop, at events, and around the Stoney End property.
• Help respond to social media comments and messages.

Events

Events are an important part of Stoney End, and this position will play a significant role in helping make them successful.

Responsibilities may include:

• Assist with event setup and breakdown.
• Welcome guests and help create a positive event experience.
• Sell tickets, merchandise, instruments, and other products at events.
• Capture photos and videos during events for future marketing use.

Experience & Qualifications

Required:

• Strong customer service and communication skills.
• Experience using social media platforms.
• Strong computer and smartphone skills.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a small team.
• Willingness to learn about musical instruments and Stoney End's products.

Preferred:

• Experience creating social media content.
• Photography or video experience.
• Experience with Canva or other basic design tools.
• Retail or customer service experience.

A Note About This Role

This is not a traditional influencer or social-media-only position. We're looking for someone who can help us tell the Stoney End story because they genuinely enjoy connecting with people and sharing what we're doing.

The goal isn't to make Stoney End feel like an influencer brand. It's to help people discover the instruments, music, craftsmanship, people, and community that already exist here.

Benefits

• Accrued PTO
• Paid Holidays
• Employee Discount on Instruments, Retail Products and Shows

Pay: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $15 - $18