What are the responsibilities and job description for the Client Support Analyst position at StoneX Group?
Overview
Overview
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of five segments that offer endless potential for progression and growth.
Business Segment Overview
Payments: A Swift-accredited service bureau and member, our Payments division provides NGOs, Financial institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180 countries and 140 currencies.
Responsibilities
The purpose of the role is to work with all client facing stakeholders and the global Client management team to ensure prompt and efficient delivery of client support activity for StoneX Payments in India. This is a key role which connects the client with all teams within the StoneX Payments Business – Trading, Sales, Operations, IT as well as correspondent banks.
Responsibilities
Primary duties will include:
- Develop an in-depth knowledge of all the product offerings for StoneX Payments. Support the team in their day-to-day deliverables.
- Ensure Client Support activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients.
- Provide Clients with day-to-day support, including managing the support queue and initial triage.
- Provide first level support for all client issues and escalate accurately and promptly.
- Work with Client Management team, Client Support team, Operations team, and Production support team in the Global Payments Business to help provide clients with accurately and timely support.
- Support client setup and integration activities.
- This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary
Qualifications
Qualifications:
To land this role you will need:
- Keen interest in Payments Services
- Confident and articulate communication
- Excellent critical thinking/problem solving skills
What makes you stand out:
- Previous experience 2 to 3 years
- Understanding of the Payments industry
- Expertise in the use of Microsoft Suite
Education / Certification Requirements:
- B2 and above in French language
Working environment:
- Hybrid with minimum of 4 days in office.