What are the responsibilities and job description for the PBX Operator position at Stonewall Resort?
About Us
At Stonewall Resort, people come first. We value our employees and are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Culture & Benefits
We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Training & Development
We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Job Summary
This role is responsible for answering incoming and internal phone calls, maintaining communications with the radio and paging systems, and providing exceptional guest service.
Responsibilities
- Answer telephone calls by pressing the line and transferring calls by typing in the extension number.
- Leave messages for guests by typing the message into the computer on their room account.
- Imput wake-up calls by typing in room number and time, transfer information to wake-up call sheets.
- Sign out keys to employees based on key authorization list, sign keys back in once they are returned.
- Monitor radio conversations for emergency situations and notify MOD and Security accordingly.
- Paging hotel staff using the radio and speaking directly into the PBX radio.
- Provide dialing instructions and answer guest questions based on knowledge of the hotel or transfer them to the appropriate extension.
- Assess and offer creative suggestions and recommendations to guest/conferee requests.
- Foster a safe working environment by following safety procedures.
Requirements
This role requires good communication and customer service skills, attention to detail, and the flexibility to work a varied schedule due to business levels and industry demand.
Working at Stonewall Resort
We are proud to be a part of Pyramid Global Hospitality, a company that values its employees and is committed to creating exceptional guest experiences in over 230 properties worldwide.
