What are the responsibilities and job description for the Service Advisor position at Stonewall Harley-Davidson?
Description
Responsibilities
· Greet and assist service customers in a friendly, professional manner.
· Prepare repair orders and communicate repair details clearly.
· Coordinate with technicians to ensure accurate and efficient repairs.
· Maintain regular contact with customers during service visits.
· Promote additional services and accessories that enhance the Harley-Davidson experience.
Qualifications
· High school diploma or equivalent required; technical or business degree preferred.
· Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).
· Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.
· Excellent customer service, communication, and organizational skills.
· Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office.
· Ability to handle multiple tasks and remain calm in a fast-paced environment.
· Strong attention to detail and a commitment to quality service.
· Professional appearance and a passion for Harley-Davidson motorcycles.
· Valid driver’s license and motorcycle endorsement required.
Compensation & Benefits
· Competitive hourly pay plus performance incentives
· Medical, Dental, and Vision Insurance
· LegalShield Coverage
· Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
· 401(k) with Employer Match
· Paid Sick Leave, Vacation, and Holidays
· Employee discounts on Harley-Davidson motorcycles, parts, and apparel
· Ongoing Harley-Davidson service training and certification opportunities
Schedule
Full-time, including weekends and occasional evenings as required.
#ID26 #Harley
Requirements
ADA Essential Duties
· Ability to stand, walk, and move around the dealership for extended periods.
· Ability to lift and carry up to 50 pounds occasionally.
· Ability to communicate clearly in person, on the phone, and electronically.
· Ability to push or maneuver motorcycles (with assistance).
· Maintain regular and predictable attendance.