Dental Receptionist / Treatment Coordinator

Stonewall Dental Associates is seeking an experienced Dental Front Desk / Treatment Coordinator to join our growing, high-volume, multi-specialty practice. We provide general, pediatric, periodontal, orthodontic and implant dentistry in one convenient location.

This is a key patient-facing and administrative role for a confident dental professional who can manage a busy front desk, guide patients through treatment and financial decisions, and help with dental insurance claims and billing.

This is not an entry-level position. Candidates must have at least three years of hands-on dental billing and insurance claims experience, along with experience working in a busy dental practice.

Key ResponsibilitiesFront Desk and Scheduling

• Welcome patients with professionalism, warmth and confidence.
• Manage patient check-in and check-out efficiently.
• Answer incoming calls, respond to patient inquiries and schedule appointments.
• Maintain a productive schedule by confirming appointments, filling cancellations and following up with overdue patients.
• Verify and update patient demographics, insurance information and required documentation.
• Collect copayments, deductibles and outstanding patient balances.
• Maintain an organized, welcoming reception area.

Treatment Coordination and Case Acceptance

• Present treatment plans clearly and confidently.
• Help patients understand recommended treatment, insurance benefits, estimated out-of-pocket costs and scheduling requirements.
• Discuss payment arrangements and third-party financing options, including CareCredit and Cherry.
• Follow up consistently on unscheduled and incomplete treatment.
• Help patients overcome financial and scheduling barriers to receiving needed care.
• Coordinate with doctors and clinical team members to create a seamless patient experience.
• Track treatment opportunities and maintain accurate follow-up notes.

Dental Billing and Insurance

• Verify dental insurance eligibility, benefits, limitations and frequencies.
• Accurately prepare and submit dental insurance claims.
• Ensure claims include appropriate documentation, narratives, radiographs and attachments.
• Review electronic remittance advice and explanations of benefits for accuracy.
• Post insurance payments and adjustments accurately.
• Monitor outstanding claims and insurance aging reports.
• Follow up on delayed, denied, rejected or underpaid claims.
• Correct and resubmit claims when necessary.
• Submit appeals and additional documentation to insurance carriers.
• Assist patients with insurance and billing questions in a clear, professional manner.
• Review patient accounts and help resolve outstanding balances.
• Maintain accurate financial and insurance information within CareStack.

Required Qualifications

• Three to five years of prior dental administrative experience in a large, high-volume dental office.
• At least three years of direct dental billing and insurance claims experience.
• Strong knowledge of dental terminology, procedures, CDT codes and insurance billing processes.
• Experience with insurance verification, claim submission, claim follow-up, denials, appeals, payment posting and aging reports.
• Prior front desk, scheduling and treatment coordination experience.
• Ability to confidently discuss treatment costs, patient balances and financial arrangements.
• Excellent communication, organization and multitasking skills.
• Ability to remain professional, accurate and patient-focused in a fast-paced environment.
• Strong attention to detail and consistent follow-through.
• High school diploma or equivalent.
• Proficiency with computers, scanners and standard office equipment.

Preferred Qualifications

• Experience using CareStack dental practice management software.
• Experience in both general dentistry and dental specialties.
• Familiarity with orthodontic, periodontal, pediatric and implant treatment.
• Experience with CareCredit, Cherry or similar patient-financing platforms.
• Bilingual English/Spanish communication skills.

What We Offer

• Competitive compensation based on experience.
• Health insurance.
• 401(k)
• Paid time off and paid holidays.
• A collaborative, team-focused work environment.
• The opportunity to grow with an established multi-specialty dental practice.

Physical Requirements

• Ability to sit, stand and walk for extended periods.
• Ability to use computers and standard office equipment throughout the workday.
• Ability to lift up to 25 pounds when needed.

Job Type: Full-time
Schedule: Monday–Friday
Work Location: In person in Manassas, Virginia

To be considered, please submit your résumé and include details regarding your dental billing, insurance claims, treatment coordination and dental software experience.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person

Salary : $20 - $25