What are the responsibilities and job description for the Sales Associate position at Stones Ace Hardware & Paint?
Sales Associate
About Stones Ace Hardware:
Stones Ace Hardware is a locally owned and operated group of five stores serving Southeast Michigan, with locations in Clinton Township, Richmond, Romeo, Lake Orion, and Oxford. We’re proud to provide the helpful service Ace is known for, and we’re looking for great people to grow with our team.
Position Summary:
We’re looking for a friendly and dependable Sales Associate to join our team. Our Sales Associates help customers find what they need while keeping the store stocked, organized, and ready for business.
This is a hands-on role that combines customer service, product knowledge, merchandising, and general store support. If you enjoy helping people, learning new things, and staying active throughout the day, this could be a great fit.
Key Responsibilities:
Customer Service:
• Greet customers and provide friendly, helpful service throughout their visit.
• Proactively assist customers in finding products and solving problems.
• Learn our products and store layout to confidently answer questions and make recommendations.
• Provide personalized service and help customers find the right products for their needs.
• Answer calls and pages promptly and courteously.
• Communicate customer concerns or questions to management when additional assistance is needed.
Store Operations & Merchandising:
• Assist with receiving, checking in, stocking, and organizing merchandise.
• Help maintain appropriate back-stock levels.
• Keep the sales floor, stockroom, and outdoor merchandise areas clean and organized.
• Maintain displays, end caps, signage, and promotional merchandise.
• Assist with merchandise resets, price changes, and special orders.
• Operate a forklift after receiving proper training.
• Communicate inventory, merchandising, or store needs to management.
• Participate in store meetings and support other store duties as needed.
Qualifications:
• High school diploma or GED preferred.
• Previous retail or customer service experience is a plus, but not required.
• Friendly, dependable, and comfortable working directly with customers.
• Willingness to learn about our products and help customers find solutions.
• Ability to work well independently and as part of a team.
• Comfortable working in an active, hands-on retail environment.
• Ability to stand and walk for extended periods, climb as needed, and lift up to 25 lbs.
We’re looking for someone who enjoys helping people, takes pride in their work, and wants to be part of a strong team. If that sounds like you, we’d love to hear from you!
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Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.