What are the responsibilities and job description for the Major Incident Manager / Crisis Management position at StoneGate-Technologies LLC?

Job Title: Major Incident Manager / Crisis Management
Location: NJ(Onsite)
Experience: 5  Years

Job decription
We are seeking an experienced Major Incident Manager to join our Service Management team. 
The ideal candidate will have strong expertise in ITIL-based Major Incident Management, stakeholder communication, incident coordination, and driving rapid resolution of critical production issues.

Key Skills:

```
Major Incident Management (MIM)
```
```
ITIL Framework
```
```
Incident Escalation & Resolution
```
```
Stakeholder Communication
```
```
ServiceNow, JIRA, or similar ITSM tools
```

Root Cause Analysis & Post-Incident Reviews

```
IT Infrastructure & Application Support
```
```
Data Analysis & Reporting
```

Preferred:

```
ITIL V4 Certification
```

Experience leading cross-functional technical teams

Continuous Service Improvement experience

Apply for this job

Receive alerts for other Major Incident Manager / Crisis Management job openings

Major Incident Manager / Crisis Management

What are the responsibilities and job description for the Major Incident Manager / Crisis Management position at StoneGate-Technologies LLC?

What is the career path for a Major Incident Manager / Crisis Management?

Job openings at StoneGate-Technologies LLC

Not the job you're looking for? Here are some other Major Incident Manager / Crisis Management jobs in the Jersey, NJ area that may be a better fit.

We don't have any other Major Incident Manager / Crisis Management jobs in the Jersey, NJ area right now.

AI Assistant is available now!