Leasing Coordinator

Village at Lakewest

Dallas, TX

The Leasing Coordinator at Village at Lakewest IL will serve as the primary point of contact for prospective residents and their families, guiding them through the leasing process and ensuring a smooth transition into our community. This position requires strong communication and customer service skills, along with a thorough understanding of the senior living environment. The Leasing Agent will also be responsible for promoting the benefits of independent living and maintaining relationships with residents to ensure a positive experience.

Key Responsibilities:

• Greet and engage prospective residents and families, conducting property tours, answering questions, and explaining leasing options.
• Provide detailed information about available units, amenities, and community services.
• Assist prospective residents in completing applications and ensure timely processing of leasing documents.
• Assist residents in completing annual re-certifications and ensure timely processing of all required documents and reporting measures.
• Follow up with leads through phone calls, emails, and in-person meetings to foster interest in the community.
• Collaborate with the marketing team to develop and execute strategies for attracting new residents.
• Maintain updated records of all leasing, renewals, re-certifications and community information in the property management system.
• Coordinate with maintenance and housekeeping teams to ensure readiness of units for move-in.
• Stay current on local market trends and competitors to provide informed recommendations and suggestions.
• Organize and participate in community events to promote resident engagement and satisfaction.
• Handle resident concerns and issues in a professional manner, escalating when necessary to management.
• All other office duties as required, including but not limited to preparing resident notices, newsletters, filing, etc.
  
  
  

Qualifications:

• High school diploma or equivalent; some college or relevant coursework preferred.
• Previous experience in property management, leasing, or sales, preferably in a senior living or residential community.
• Strong interpersonal and communication skills with the ability to build relationships with prospective residents.
• Excellent customer service and problem-solving skills.
• Ability to work independently and manage time efficiently.
• Proficient in Microsoft Office and property management software (training will be provided).
• Knowledge of senior living services and programs is a plus.
• Bilingual is a plus.
• Work Schedule: This is a full-time position, with a schedule that may include weekends or evenings depending on community needs.