What are the responsibilities and job description for the Fulfillment Specialist position at Stonecroft Ministries, Inc.?
Primary Position Responsibility: This position is responsible for maintaining the Stonecroft fulfillment center by ensuring the accurate and timely processing of orders, picking, packaging and shipping resources. This position also serves as customer support for the Stonecroft shop and supplies for Stonecroft groups.
Reports to: Director of Operations
Classification: Non-exempt, Part Time 10-20 hours depending on seasonal demand.
Essential Duties and Responsibilities:
- Process orders accurately and efficiently using our inventory management system.
- Pick, pack and ship products according to customer specifications.
- Unload inventory orders and restock shelves.
- Maintain, track, count and order inventory.
- Correspond with customers through email and phone as needed for order fulfillment.
- Maintain and order shipping and other needed supplies.
- Inspect picked items for damage or other issues and ensure they meet quality requirements before packaging.
- Handle unexpected issues and suggest improvements to enhance efficiency.
- Other duties as assigned.
- Follow policies and procedures stated in the Stonecroft Staff Handbook.
Qualifications:
- A personal and growing relationship with the Lord Jesus Christ which is naturally communicated through words and actions.
- A personal passion for evangelism (the spiritual gift of evangelism is not required).
- Proven work experience as a fulfillment coordinator or similar role.
- Self-starter with strong attention to detail.
- High school diploma
- Strong verbal and written communication skills
- Experience with inventory and shipping management systems preferred
- Experience with Salesforce a plus
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand for an extended period of time.
[EW1]I don't see anything that references having to unload boxes and put inventory on shelves. Because that is part of the job and we don't want them to think someone else will do that, I think we need to put that in. (Physical requirements are covered below.) @Anne Dawson
[EW2]Do we think this covers the inventory process she is doing for Airiona and will be doing in SF? I think we need to delete "as needed" here because it is something that is a key requirement.
[AD3]the as needed was only for the order inventory part and since we are removing that it will also be removed.
[EW4]If she does both email and phone correspondence, let's spell it out
[EW5]I recommend we change this to: Self starter with strong attention to detail.