Job Summary: The Lounge Server responds to a wide variety of guest requests by accurately assessing guest needs and providing personalized recommendations to enhance customer satisfaction. This role is responsible for providing food and beverage service while maintaining a clean and safe lounge environment.

Essential Functions and Duties:

• Provides food and beverage service to guests, ensuring their needs are met promptly.

• Ensures the cleanliness and safety of the lounge area, including furniture and facilities.

• Sets up umbrellas, loungers, and sunbeds for guest comfort.

• Welcomes guests and provides them with towels, shade, and refreshments.

• Attends to guest requests and ensures a positive lounge experience.

• Organizes towels and maintains towel racks and boxes.

• Clears used towels, glasses, and trash throughout the day, maintaining cleanliness.

• Communicates with the Food and Beverage Department to ensure timely guest service.

• Monitors the cleanliness of the deck space, performing regular sweeps and checks.

• Enforces safety protocols and reports any incidents or damages to leadership.

• Maintains lounge chairs, towel bins, and equipment with regular cleaning.

• Ensures proper music genre and volume levels are maintained.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• One year of related experience or training, or an equivalent combination of education and experience.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence and communicate clearly with guests and team members.

• Fluent in English.

• Ability to perform basic computer and POS system functions.

• Strong customer service skills with a focus on providing high-quality guest experiences.

Work Environment:

• Primarily works outdoors, with exposure to varying weather conditions.

• May be exposed to and use cleaning chemicals throughout the shift.

• Stands and walks for more than two-thirds of the shift.

• Sits for less than one-third of the time.

• Lifts up to 25 lbs regularly.

• Pushes and pulls objects weighing up to 45 lbs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.