Job Summary: The Host/Hostess is responsible for welcoming guests to the dining establishment and escorting them to their seats in a professional and courteous manner. This role includes managing seating arrangements, assisting with reservations, and ensuring guests have a positive dining experience.

Essential Functions and Duties:

• Greets guests and escorts them to their seats in a courteous manner.

• Presents menus and answers guest questions regarding the food and service.

• Manages seating arrangements based on restaurant activity and reservations.

• Performs opening and closing duties, ensuring the restaurant is ready for service.

• Assists food and beverage staff with side-work and setup as needed.

• Maintains knowledge of operating hours, menu items, promotions, and specials to assist guests.

• Responds to guest inquiries and ensures their needs are met efficiently.

• Creates and manages reservations using the property reservation system.

• Maintains seating charts and confirms reservations, including large parties and special requests.

• Ensures a clean and organized work environment at all times.

• May assist with the setup and cleaning of function rooms when necessary.

• Attends department meetings and completes assigned projects.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• Prior customer service experience, preferably in a restaurant or hospitality environment.

• Ability to manage reservations and seating arrangements efficiently.

• Strong communication and interpersonal skills to engage with guests professionally.

• Knowledge of restaurant operations, menu offerings, and promotions.

• Ability to perform basic arithmetic for tasks such as totaling costs and making change.

• Strong organizational skills and attention to detail.

• Ability to stand and walk for long periods.

Work Environment:

• Must be able to stand and walk for extended periods.

• Must be able to lift up to 20 lbs. occasionally.

• Requires working in an indoor environment, with some exposure to temperature changes depending on operational needs.

• Flexibility to work nights, weekends, and holidays as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.