Bistro Crew Lead

Job Type

Full-time

Description

Sapporo brewed the first beer of Japan in 1876. It’s now the number one selling Asian beer brand in the U.S. thanks to its best-selling Sapporo Premium. Sapporo acquired Stone Brewing in 2022 to brew all of Sapporo’s beer for the U.S. market. Stone Brewing, established in 1996, pioneered the West Coast Style IPA helping to fuel the modern craft beer revolution. Now one company, Sapporo-Stone Brewing is among the 15 largest breweries in the U.S. and operates production facilities in Escondido, CA and Richmond, VA plus seven Stone Brewing taproom and bistro locations. We’ve enjoyed a rich history following our passion and are in search of people who take great pride in building our legacy for the future.

Summary

The Bistro Crew Leads is responsible for providing amazing customer service to each and every fan - from the initial greeting to the service of food, beverage, and clearing of tableware. This role serves as an extension of management to guide, train, and lead Bistro Crew Members. Our Bistro Crew Leads uphold and model our Company Values and Standards to achieve exceptional success and incredible fan experience.

Responsibilities

• Greet fans warmly upon arrival and thank them upon departure.
• Demonstrate knowledge of restaurant events, policies, reservations, and menu options.
• Perform all Bistro roles, including supporting scheduling changes and opening/closing duties.
• Comply with health and safety regulations for Team Members and fans.
• Assist with POS processing for fans, peers, and management.
• Communicate labor/service needs effectively to managers, kitchen team, and crew members.
• Exhibit strong organizational skills and attention to detail.
• Collaborate with management to guide and train Bistro Crew Members.
• Lead the team through delegation and schedule support.
• Excel in a fast-paced, team environment with short time constraints.
• Monitor fan dining experience and respond promptly to requests.
  
  
  

Requirements

• High School Diploma or GED.
• At least 2 years of related experience and/or training in a high-volume restaurant.
• Proficiency with Point-of-Sale systems.
• Must have a current San Diego County Food Handlers card, issued by the city of San Diego. Must possess a current RBS (Responsible Beverage Service) certificate. Certified Beer Server preferred.
• Reliable transportation is necessary.
  
  
  

Compensation, Benefits & Perks

• Pay Rate: $18.25/hr. (plus tips)
• Comprehensive Health Insurance, 401K, and Bonuses for Eligible Team Members
• Company beer perks program and discounts
• Paid Time Off – including Vacation accrual, Sick Leave, and 12 paid Holidays
• Benefit programs supporting Financial Wellness, Health & Wellness and Career Development
  
  
  

Sapporo-Stone Brewing is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, various ability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. Sapporo-Stone Brewing hires and promotes individuals based on their qualifications for the job to be filled.

Sapporo-Stone Brewing seeks to build a culturally diverse staff where differences are valued and respected. Women, minorities, individuals with various abilities, veterans, LGBTQ and intersectional individuals are encouraged to apply.

Salary Description

$18.25/hr. (plus tips)