What are the responsibilities and job description for the Teller/CSR position at Stone Bank?
This position is to perform all retail teller duties including customer service and sales functions, ensuring high-quality customer service in an expedient, efficient manner. This role involves treating all customer information with confidentiality, maintaining a professional appearance and demeanor, and developing a thorough knowledge of bank products and services. Additionally, the position requires adherence to policies and procedures to ensure smooth operations and customer satisfaction.
QUALIFICATIONS:
Minimum of 1-year cash handling experience required.
Minimum of 1-year customer service experience.
High school diploma or equivalent required.
Excellent interpersonal and oral communication skills.
Effective communications skills.
Basic typing and keyboard skills with ability to operate a 10-key by touch.
Proficient in Microsoft Office, especially Word.
ESSENTIAL JOB DUTIES:
Provide quality customer service.
Work 40 hours per week.
Follow Stone Bank's policies, procedures, and standards.
Follow attendance policy.
Maintain work area to reflect a neat and orderly workplace.
Maintain customer confidentiality.
Work in front window and drive through window simultaneously at times.
Verify and organize money drawer; balance drawer and report any discrepancies.
Perform payment and receiving functions, including deposits, withdrawals, check cashing, loan payments, close-outs, etc.
Assist customers with their safe deposit boxes and apply box payments.
Open deposit accounts for customers in accordance with policies and procedures.
Issue Cashier's Checks and Official Checks.
Process night deposits, mail deposits, and ATM deposits in accordance with policies and procedures.
Actively practice up-selling techniques and make cold calls in accordance
with any current or future sales programs.
Accept Stop Payment Orders and Revocation of Authorization Orders.
Assist customers with completing transaction dispute forms in accordance with policies and procedures.
Order checks, debit cards, or any other supplemental products offered by the bank.
Assist customers with submitting online or paper credit card applications in accordance with bank policies and procedures.
Review and/or prepare various deposit reports and prepare paperwork for necessary maintenance, if needed.
Assist customers with online, mobile, and telephone banking issues, such as password resets and log-in assistance.
Answer phone calls and respond to customer questions in accordance with procedures.
Take wire transfer orders from customers and send to Deposit Operations for processing.
Practice Stone Bank's security procedures.
Complete all assigned computer-based and in-person training courses within the prescribed time period.
Develop and maintain an in-depth knowledge of Stone Bank's deposit products.
Ensure Branch facility is opened and closed according to proper procedures as assigned or needed.
Handle opening, closing, and maintenance of safe deposit boxes.
Perform other duties as assigned by Supervisor.
BENEFITS
Competitive salary and performance-based incentives.
Health, dental, and vision insurance offered.
401(k) with company match
Paid time off and holidays
Note:
This job description is intended to provide a general overview of the position. Duties and responsibilities may change based on business needs.