Wine Bar Lead

Summary

The Wine Bar Lead is a high-impact hospitality role designed for a professional who balances service excellence with an entrepreneurial spirit. In this role, you’ll own the floor—crushing individual sales targets and wine club goals while collaborating closely with the manager regarding the team’s service standards, event execution, and operational priorities. The ideal candidate is engaged, dependable, and eager to offer “fanatical hospitality” and contribute to our fun, upbeat atmosphere. Additionally, you thrive in high-volume environments and lead by example, upholding hospitality and service standards to motivate the team toward peak performance during every shift and event.

Qualifications & Requirements

1. Expertise: Deep knowledge of wine, spirits, and food pairings, with the ability to educate and engage guests.

2. Sales Acumen: Proven ability to drive revenue and build guest relationships in a fast-paced wine bar environment.

3. Communication: Excellent interpersonal skills with a "customer-first" mindset and track record of clear, effective communication with guests, peers, and management alike.

4. Leadership: Demonstrated capability in mentoring and supporting team members in a live service environment.

5. Agility: The ability to multitask and perform effectively under pressure in high-volume settings.

6. Flexibility: Open availability, including evenings, weekends, and holidays.

Key Responsibilities

• Deliver exceptional, personalized hospitality by engaging guests, understanding preferences, and providing thoughtful recommendations that drive sales.
• Champion a culture of excellence by setting the pace; mentor the team through hands-on demonstrations of elite service, sales techniques, and operational efficiency.
• Confidently promote and enroll guests in the wine club by communicating benefits, addressing inquiries, and processing memberships with 100% accuracy.
• Cultivate lasting relationships by delivering an immersive experience rooted in expert storytelling and genuine guest connection.
• Maintain a positive, solution-oriented approach while working with team members and leadership.
• Communicate daily with the manager regarding shift performance, guest feedback, team observations, and operational needs.
• Support daily operations including POS transactions, cash handling, and guest data entry (Commerce7) with high efficiency.
• Monitor reservations and floor flow to maximize capacity and revenue without compromising the quality of the guest experience.
• Execute opening/closing procedures and side work, ensuring the organization and cleanliness of all service areas.
• Maintain flexibility to work across various environments, including the bar, outdoor spaces, and special events. Perform additional duties as assigned.
• Uphold company policies, safety standards, and responsible alcohol service practices with punctual, reliable attendance.

Supervisory Responsibilities

This position has no direct supervisory responsibilities but serves as a role model for the Associate team and assists other Leads and Tasting Room Managers in daily activity.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of the employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.

Education & Experience

High school diploma or GED and/or training or equivalent combination of education and experience. A minimum of three to five years of prior employment in a high-volume restaurant or Wine Bar environment is preferred.

Certificates, Licenses and/or Registrations

Licenses:Valid, current OLCC license. Valid, current Oregon Food Handler’s card.

Travel Requirement

This position requires occasional, same day, regional travel.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers to type or dial, reach with hands and arms, talk or hear, lift and/or move up to 25 pounds. The employee is regularly required to stoop, kneel, crouch or crawl, lift and/or move up to 50 pounds, is exposed to work near moving mechanical parts, outdoor weather conditions. The employee is occasionally required to sit, taste or smell, lift and/or move up to 60 pounds, is exposed to wet or humid conditions (non-weather), fumes or airborne particles.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20 - $25