Amazon & DTC Supply Chain Manager

About Stokke – Here We Grow

Founded on the west coast of Norway in 1932, Stokke is built on a strong Scandinavian heritage of craftsmanship, quality, and purpose-driven design. For over four decades, our products have championed connection—creating meaningful moments that bring parents and children closer together, while supporting healthy child development.

With global offices in Norway, the Netherlands, the U.S., Germany, France, and Asia, Stokke offers a dynamic and international work environment. We are committed to shaping a better world through confident kids, innovative thinking, and responsible growth.

Take Responsibility – The Position

As Amazon (Seller Central FBA/FBM) & DTC Supply Chain Manager, you will play a critical role in ensuring the seamless, efficient, and customer-centric flow of products across Stokke’s Direct-to-Consumer channels—including Amazon, Salesforce Commerce Cloud, and Shopify.

You will serve as the operational link between Demand Planning, Logistics, eCommerce, and Finance, overseeing end-to-end supply operations that drive availability, optimize inventory, and elevate fulfillment performance. This role requires both analytical rigor and hands-on execution, with a focus on forecasting accuracy, operational excellence, and proactive cross-functional alignment.

This is an exciting opportunity for an experienced, detail-oriented supply chain professional who thrives in complex, fast-paced environments and is motivated by continuous improvement and operational precision.

Main Responsibilities

Lead & Optimize Channel Supply Operations

• Oversee daily supply chain execution for Amazon FBA, Amazon FBM, Salesforce, and Shopify channels.
• Manage inbound shipments, inventory positioning, and fulfillment performance across all DTC platforms.
• Build and maintain replenishment models that balance in-stock rates, warehouse capacity, and cash flow.
• Monitor and improve key KPIs such as fill rate, forecast accuracy, lead time, and order cycle time.
• Partner with 3PLs to ensure timely order fulfillment, efficient reverse logistics, and best-in-class customer delivery.

Drive Forecast, Inventory & Operations Alignment

• Collaborate closely with Demand Planning, Sales, and Marketing to align purchasing, promotions, and forecasts.
• Use sales history, velocity trends, and marketing inputs to anticipate demand and prevent stockouts or overstock.
• Develop and maintain channel-specific safety stock levels, reorder points, and inventory availability targets.

Execute & Improve Fulfillment Processes

• Manage FBA inbound workflows, inventory transfers, and compliance with Amazon packaging, labeling, and IPI requirements.
• Oversee FBM and DTC fulfillment flows across Salesforce and Shopify, ensuring accurate routing and SLA compliance.
• Resolve Amazon and DTC operational issues—including stranded inventory, late shipments, chargebacks, or order cancellations—using structured root cause analysis.
• Support new product launches, promotions, and seasonal events through proactive inventory and readiness planning.

Collaborate & Communicate Across Teams

• Act as the primary operational contact for Amazon, Salesforce, Shopify, and logistics partners.
• Partner with Finance to support purchase planning, cash flow forecasting, and inventory valuation.
• Work with eCommerce and Marketing to ensure product availability aligns with promotional calendars and key content launches.
• Build and maintain operational dashboards (Excel, Power BI, or ERP reporting) to provide visibility and insights to leadership.

Better Together – The Ideal Profile

You are an analytical, detail-oriented operator with a passion for forecasting accuracy, operational excellence, and optimizing complex supply ecosystems. You excel at problem-solving, cross-functional collaboration, and bringing structure to fast-moving environments. You’re proactive, dependable, and energized by improving processes at scale.

Experience Required

• Minimum 4 years of experience managing eCommerce or omnichannel supply chain operations.
• Direct ownership of Amazon FBA/FBM and Salesforce/Shopify DTC workflows.
• Proven success managing forecast accuracy, in-stock performance, and fulfillment SLAs.
• Strong analytical skills with proficiency in Excel, Power BI, and ERP or planning systems (RELEX, NetSuite, M3, or similar).
• Hands-on experience resolving Amazon Seller Central issues and optimizing FBA inventory health.
• Strong communication, organizational, and problem-solving skills.
• Experience collaborating across global cross-functional teams.
• Bachelor’s degree in Supply Chain, Business, Operations, or a related field.

Special Requirements

• Proficiency in ERP systems, reporting tools, and Microsoft/Google Suite.
• Strong analytical and data interpretation skills.
• Ability to troubleshoot operational issues with a structured, solution-oriented approach.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
• A mindset focused on continuous improvement, operational rigor, and collaboration.

Keep Growing – What We Offer

At Stokke, you will join a purpose-driven global brand committed to quality, connection, and responsible growth. We offer:

• A competitive annual compensation range of $80,000–$95,000, depending on experience.
• A hands-on, high-impact role at the center of Stokke’s DTC and Amazon operational ecosystem.
• Opportunities for continuous learning and professional growth within a global supply chain organization.
• A culture grounded in our values: Keep Growing, Take Responsibility, Pursue Excellence, and Better Together.