What are the responsibilities and job description for the Customer Experience Associate position at Stockyards Social?
We are seeking an engaging, and adaptable Customer Experience Associate to act as a key representative for our brand at live events. In this role, your goal is to build genuine connections, introduce our solutions, and comfortably pitch our value proposition to diverse audiences.
This position is designed for someone who views customer experience as a pathway to leadership. A core focus of this role is leadership—you will master the art of managing people, coordinating internal teams, and learning how to seamlessly navigate and meet the unique needs of different corporate clients. If you want to sharpen your client-facing skills, command a room at live events, and develop real-world team leadership capabilities, we want to hear from you.
Key Responsibilities
- Live Event Presentation: Represent the company at live events, engaging attendees through clear, conversational, and compelling pitches tailored to their immediate needs.
- Client Relationship Management: Work closely with a variety of external clients, learning to understand their unique goals, manage their expectations, and ensure our event delivery aligns with their vision.
- Team & People Leadership: Coordinate and guide event teams, learning how to delegate tasks, motivate peers, and manage project timelines effectively on the ground.
- Adaptive Problem Solving: Serve as the primary, calm point of contact during live activations, resolving client inquiries and attendee feedback with empathy and professionalism.
- Strategic Growth: Active participation in post-event debriefs to analyze what worked, helping to refine our client-facing strategies and team training workflows.
What We Are Looking For
- Natural Communicator: You enjoy public speaking, excel at active listening, and can pivot your communication style to match the energy of different clients and crowds.
- Aspiring Leader: You want to learn how to manage people, resolve team conflicts, and keep multiple stakeholders aligned and moving toward a shared goal.
- Client-First Mindset: You are highly empathetic and possess a strong desire to learn the nuances of relationship management, client retention, and collaborative consultation.
- High Emotional Intelligence: You remain composed under pressure, read the room easily, and handle diverse personalities with ease.
Qualifications
- Background in customer relations, hospitality, event coordination, team sports, public relations, or related fields focused on human engagement.
- Proven ability to collaborate effectively within a team environment.
Pay: $52,400.00 - $84,200.00 per year
Work Location: In person
Salary : $52,400 - $84,200