Automotive BDC Representative

Franchise Automotive Group looking to hire experienced Automotive BDC representative.

The BDC Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.50 and $17.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. In past years commission bonuses have been in excess of $12,000 a year.

Education

· High school diploma or the equivalent.

Licenses

· Driver's License

· Sales License

Specialized

· Experience working with and administering Customer Satisfaction Index questionnaires and or surveys is a plus.

Job-Specific Expectations

· Ability to administer Customer Satisfaction Index (CSI) questions to customers and decipher the outcomes of those questionnaires.

· Assist with answering customer inquiries and problems by routing customer to the appropriate contact and or department.

· Ability to effectively communicate with customers via face-to-face, phone, chat, email or by other means of communication.

· Conduct telephone and in-person transactions courteously and promptly.

· Understand the terminology of the automobile business and keep abreast of technology changes in the product.

· Attend pertinent training and stay current with sales department concerns and sales techniques.

General Expectations

· Devote himself/herself to ensuring satisfaction to customers.

· Determine management, production, and quality requirements by asking questions and listening.

· Attend company meetings as required.

· Maintain a follow-up system that encourages follow through with assigned projects.

· Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

· Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

· Understand the terminology of the business and keep abreast of technology changes in products and services.

· Know and understand the federal, state, and local requirements which govern the company’s business.

· Follow lawful directions from supervisors.

· Understand and follow work rules and procedures.

· Participate in performance management.

· Interact well with others and be a positive influence on employee morale.

· Uphold the company’s non-disclosure and confidentiality policies and agreements.

· Work evening, weekend and holiday work hours as required.

Physical Requirements

· Spend time outdoors in the weather and elements as well as time indoors in air-conditioned areas.

· Sitting, standing, walking, bending, twisting stooping kneeling, squatting, reaching, and hand/finger movement on a regular basis.

· Lifting overhead, pushing, pulling, and grasping infrequently.

· Lifting over 10-25 lbs infrequently.

Other Expectations

· Ability to read and comprehend instructions and information.

· Professional personal appearance.

· Excellent communication skills.

· Ability to meet company's production and quality standards.

Job Type: Full-time

Pay: $16.50 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $12,000