MISSOULA MARKET TELLER SUPERVISOR

Position General Responsibilities:

This position is responsible for the basic paying and receiving teller duties as well as to oversee all Teller staff and functions of teller area.  Will perform administration all Backoffice Operations functions, and administration of all teller, protection of Bank assets and referral of Bank products and services.  Also responsible for training of Tellers at the designated branches.

Employees Supervised:

Teller Supervisors

Education, Experience and Certification Requirements

Note:  Only minimum responsibilities are listed.  Other responsibilities may be required as requested by management.

Basic Qualifications:

1. Strong commitment to providing exceptional customer service.

1. 2-3 years experience as a teller
2. High school diploma or equivalency
3. Proficient in computer skills, and ability to work independently and as team member.

Preferred Qualifications:  

1. 3-5 Previous teller supervisory experience.  

Dimensions of Job:  Reports directly VP of Operations

Position Specific Responsibilities, Duties and Competencies

Supervisory Teller:                     

1. Responsible for efficient, accurate and effective functioning of teller operations.
2. Monitor holds and ensure that guidelines are followed under Reg. CC, monitor offages and maintain teller difference log.   Assist tellers with balancing issues, train and assist tellers with SCO as needed.
3. Approve teller transactions that exceed check-cashing limits.
4. Ensure that tellers adhere to check cashing limits policy.
5. Promote employee relations that encourage two-way communication between management and employees
6. Establish clear performance expectations.
7. Ensure that customer service and quality standards are consistently maintained in the teller
8. Monitor off-ages and maintain teller difference log.
9. Complete monthly/quarterly audit reviews/cash audits according to policies and procedures.
10. Schedule tellers and work assignment of duties to be completed in a timely manner with the hours that are allotted.  Ensure office staff adheres to Bank personnel policy and procedures
11. Perform performance reviews for direct reports; including ongoing training and supervision.  Also responsible to assist in hiring, performance reviews, salary recommendation and where necessary, discipline of supervised staff.  Maintain ongoing basic knowledge of current labor laws and regulations.
12. Assist tellers with balancing issues, and train and assist tellers with SCO as needed.
13. Supervise through strong leadership and mentoring to staff, leading by example.
14. Exercise sound and consistent judgment and decision-making skills in all areas of responsibility.  Manage operational and supervisory function of local branch of tellers.
15. Maintain effective communication at all times with supervisors and staff.  Maintain a working knowledge of Bank’s written policies and procedures as well as those regarding Bank Secrecy Act, Reg CC, Reg E, and Bank Security.  Implement and maintain office operations in compliance with bank/Federal/State Laws & regulations, ensuring staff operates following these procedures.
16. Other duties as assigned.

Teller Functions:                                                                          

1. Perform basic paying and receiving functions including cashing checks, handling deposits, savings withdrawals, loan and escrow payments, balance currency and coin, balance cash ins and outs, process mail and night depository, process cash advances, issue Visa Travel Money cards and Visa gift cards and other Bank official checks, process Bonds and Canadian currency, prepare Stop Pay Requests, balance Coin Counter, Responsible for overall customer service on teller line; train to keep level of service high, oversee ATM reconciliation and maintenance, accurately and efficiently process all transactions/work for any out of balance batches.  Responsible to follow the maintenance schedule for assigned Flex Teller machine, responsible for proper item storage and the protection of customer information.   Other duties as assigned.

Operations Functions:                                                                 

1. Maintain inventory of Visa Travel Money Cards and Visa gift cards and official checks, and similar reconciliation and monitoring functions for other operational accounts, customer contact and resolution on large items being returned for various reasons, cash advances, teller differences, cash items pending payment, and any other accounts that are selected for review, responsible for the training of personnel as needed and directed, contact for all non-post questions that may arise from Miles City, contact for authorization questions on large checks, two signatures and posting of items. Other duties as assigned.

Security/Cash Control:                                                                

1. Security:   Possess a complete working knowledge of loss prevention and security policies and procedures                  
2. Adhere to dual control procedures as defined by management.
3. Balance assigned cash/currency as defined by policy.
4. Process off-ages by end of next business day.
5. Assist with all other areas of securing the Bank’s cash/coin and negotiable instruments.
6. Adhere to Bank’s maximum cash limits.
7. Oversee transfer of cash to/from Auto Bank, other institutions, and Fed.           

For full description, which includes physical mental demands please see attachment.