What are the responsibilities and job description for the Service Advisor position at Stocker Chevrolet, Inc.?
Stocker Subaru is looking for an ambitious, enthusiastic and customer focused individual to join our team of service advisors. A Service Advisor is a liaison between service technicians and customers in a car dealership. They assist customers in determining problems with their vehicles while providing accurate repair descriptions to technicians. In addition, they are responsible for greeting clients, listening to customer requests, scheduling service appointments, and estimating repair costs. They can also be responsible for test-driving vehicles, conducting inspections, and verifying insurance coverage.
Job responsibilities:
- Listen to customers’ account of issues and symptoms to better understand what the problem is
- Perform inspections to narrow down what the cause of the problem may be
- Verify warranty, insurance, or contract coverage for service
- Calculate and provide customer with an estimate of these expenses for resolving the problem
- Explain the process to clients so they understand what to expect and when their car will be repaired
- Record information gathered from each visit in the appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, technicians, and the rest of the team to provide a positive and expedient resolution for clients.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Referral program
Ideal candidates would have
- Good time management skills
- Reliable and be able to be counted on by team members and management
- Be customer focused
- Be able to multitask
- Have good communication skills
- The ability to work some Saturdays
License/Certification:
- Driver's License (Required)
Salary : $40,000 - $60,000
