Apartment Service Technician (Maintenance)

Stoa Group is seeking a full-time ServiceTechnician (Maintenance) to join our team. Stoa Group is nationally ranked #5 best places to work in multifamily and is recognized as National Apartment Association (NAA) Top Employers; we pride ourselves on having a great company culture where we put our employees first. ServiceTechnicians are a key part of each community's success. As a Service Technician on our property, you will work with our property management team to provide exceptional service to residents. They are our repair experts who provide the technical know-how behind each apartment community. From HVAC to plumbing to a fresh coat of paint, Service Technicians have a hand in every apartment and every resident's satisfaction. Service Technicians are personable, technically skilled individuals with a keen eye for detail, an ability to learn new sk ills quickly, a curiosity for how things work, and a passion for working with their hands.

This is an entry-level experience and a promotable role for the right candidate who is also interested in obtaining their HVAC.

WHO YOU ARE

Technically Savvy. You have a solid understanding of general maintenance and technology and are quick to learn new skills.

A Clear Communicator. You help residents and teammates understand the timeline and process for repairs.

A Team Player. You are united with teammates in delivering the best experience to residents.

Proactive. You act like an owner, performing regular maintenance to avoid emergencies.

Personable. You are respectful, pleasant to be around and enjoy engaging with others.

Levelheaded. You keep your cool during maintenance emergencies and quickly find solutions.

Motivated. You invest extra energy to reach your goals.

Solution-Oriented. You follow through on commitments, letting teammates and residents know they matter.

Organized. You are flexible and able to juggle multiple priorities and interactions with residents and teammates smoothly.

WHAT YOU'LL DO

Repair and enhance our community. You'll be responsible for repairing and maintaining all plumbing, electrical, appliance, carpentry, and painting needs of the community. On-the-job training will be provided as needed.

Build rapport with residents. You'll make positive connections with residents by offering a smile and a greeting when you see them and chatting as you make repairs in their homes.

Respond to service requests. You'll launch into action when maintenance issues arise, collaborating with teammates and prioritizing service requests to earn trust and build resident satisfaction.

Know the make-ready schedule. You'll monitor apartment vacancies daily and initiate the turnover process with painting, cleaning, and repairing.

Tend to preventive maintenance. You'll safeguard equipment with regular tune-ups, helping equipment last longer and minimizing costly repairs.

Notice the details. You'll walk the property daily, inspecting all areas for cleanliness and safety, and helping to maintain great curb appeal.