What are the responsibilities and job description for the Enterprise Account Director position at STO Building Group?
Job Description
STOBG Global Services - Enterprise Account Director
We’re seeking a driven Enterprise Account Director (EAD) to lead STOBG’s most strategic interiors focused accounts across the US, Canada, and the UK — driving trust, growth, client satisfaction, and profitability. The EAD will interface with the client and internal teams to ensure alignment across regions, business units, and service partners.
The ideal candidate thrives in complex environments and builds trust with senior stakeholders. The EAD will lead teams to a consistent approach, predicable outcomes, and continuous improvement across their accounts.
Client Engagement
Compensation: In addition to base pay, eligible for discretionary bonus based on company and individual performance.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [Medical Insurance] [Dental Insurance] [Vision Insurance] [Health Savings Account] [Healthcare Flexible Spending Account] [Dependent Care Flexible Spending Account] [401(k) retirement plan with employer match] [Life & AD&D Insurance] [Long-term Disability Insurance] [Short-term Disability Insurance] [Critical Illness Insurance] [Accident Insurance] [Hospital Indemnity Insurance] [Home & Auto Insurance] [Family Support] [Pre-tax Paid Parking/Public Transportation] [Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt] [Time Away Benefits] [8 Paid Holidays] [Group Legal] [Employee Stock Purchase Plan] [Identity Theft Protection] [Group Legal] [Pet Insurance] [Employee Assistance Program]
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
EEO Statement: The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
About Us
We build amazing spaces. With our complete range of services—from site selection analysis to design and aesthetic enhancements to sustainable construction management and building infrastructure upgrades.
The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.
STOBG Global Services - Enterprise Account Director
We’re seeking a driven Enterprise Account Director (EAD) to lead STOBG’s most strategic interiors focused accounts across the US, Canada, and the UK — driving trust, growth, client satisfaction, and profitability. The EAD will interface with the client and internal teams to ensure alignment across regions, business units, and service partners.
The ideal candidate thrives in complex environments and builds trust with senior stakeholders. The EAD will lead teams to a consistent approach, predicable outcomes, and continuous improvement across their accounts.
Client Engagement
- Client & Consultant Relationships: Nurture senior-level relationships across key client stakeholders and external consultants, serving as a trusted advisor. Navigate complex client organizations to uncover influence, align stakeholders, and drive engagement.
- Business Development: Proactively identify growth opportunities within accounts, develop strategic pursuits, and work with marketing to craft proposals and pitches that reflect client values and objectives.
- Escalation Point: Serve as the senior escalation contact for both client leadership and internal teams when critical issues arise. If an issue cannot be resolved at this level, formally escalate it to our senior leadership, providing relevant background, proposed solutions, and required support to ensure swift resolution. Maintain communication with stakeholders throughout the process to update on status and next steps.
- Annual Business Reviews: Leading structured business review meetings and client feedback sessions to evaluate performance, capture insights, and identify areas for improvement.
- Annual Feedback Surveys: Coordinating structured feedback processes to evaluate satisfaction and inform continuous improvement initiatives.
- Portfolio-Level Capital Planning: Align projects with lease expirations and budget cycles. Support long-range expansion and renovation strategies. Use cost information and preconstruction resources to guide go/no-go decisions before major commitments.
- Contract Maintenance: Ensuring master agreements and service models (CM, design-build, IPD, etc.) are current and aligned with specific program/project requirements.
- Critical KPI Management: Reporting on schedule and budget adherence across all projects and tracking key metrics as defined in conjunction with our clients including safety, quality, supplier diversity, sustainability, and value engineering initiatives.
- Playbook Development: Establishing and updating process standards, onboarding protocols, and best practices to drive consistency across all projects across all STOBG Business Units and Service Partners.
- Local Team Support: Providing guidance and tools for on-the-ground project teams to streamline execution and maintain quality standards.
- After-Action Reviews (AARs): Conducting milestone and close-out reviews on major projects to capture lessons learned and continuously improve delivery practices.
- Cross-Regional Knowledge Sharing: Promoting best practices across geographies, enabling consistent execution regardless of location.
- Proven track record of building and managing client relationships particularly with Fortune 500 companies
- Experience delivering construction projects of all sizes. Ideal experience on the client side.
- Ability to develop and execute long-term strategies for market positioning and client growth. Understanding of budgeting, profitability, and forecasting.
- Strong leadership, communication, and interpersonal skills to develop collaborative relationships across the firm, with clients, and with other key stakeholders.
- Excellent verbal and written communication, presentation, and persuasive storytelling skills.
- Strong organizational skills with the ability to manage multiple aspects of client and project coordination.
Compensation: In addition to base pay, eligible for discretionary bonus based on company and individual performance.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [Medical Insurance] [Dental Insurance] [Vision Insurance] [Health Savings Account] [Healthcare Flexible Spending Account] [Dependent Care Flexible Spending Account] [401(k) retirement plan with employer match] [Life & AD&D Insurance] [Long-term Disability Insurance] [Short-term Disability Insurance] [Critical Illness Insurance] [Accident Insurance] [Hospital Indemnity Insurance] [Home & Auto Insurance] [Family Support] [Pre-tax Paid Parking/Public Transportation] [Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt] [Time Away Benefits] [8 Paid Holidays] [Group Legal] [Employee Stock Purchase Plan] [Identity Theft Protection] [Group Legal] [Pet Insurance] [Employee Assistance Program]
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
EEO Statement: The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
About Us
We build amazing spaces. With our complete range of services—from site selection analysis to design and aesthetic enhancements to sustainable construction management and building infrastructure upgrades.
The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.
Salary : $200,000 - $250,000