Sales Operations Manager - Contract to Hire

Description:At STN Digital, we help the biggest brands in sports and entertainment win on social media. Our work powers global tentpole events, builds fanbases, launches shows, sells products and shapes culture for partners like Netflix, NFL, Hulu, Nike, NBA teams and more.We’ve spent over a decade becoming the most trusted social-first agency in the industry. Now we’re building the next chapter: a company that scales with intention, precision and elite performance.The Sales Operations Manager role is the operational engine behind our sales organization. You’ll oversee CRM structure, lead management, reporting, forecasting support, workflow optimization and the cross-functional alignment that drives predictable revenue growth. You’re analytical, organized, confident in owning systems and skilled at partnering across teams to improve how the business runs.This is not a quota-carrying sales role but you will be a strategic partner to Sales, Marketing and Client Success, enabling the organization to move faster and smarter.The RoleThe Sales Operations Manager owns the effectiveness and integrity of STN’s sales systems, ensuring every lead, workflow and pipeline stage is accurate, organized and strategically utilized.You will optimize the CRM, lead key reports, support forecasting accuracy and collaborate cross-functionally to improve how the business tracks, manages, and grows revenue opportunities.What You’ll DoOwn CRM Structure, Hygiene & OptimizationMaintain and evolve CRM architecture, workflows, automation and data rulesEnsure accurate, clean, real-time data across contacts, deals, activity logs and lead statusConduct regular audits and implement meaningful system improvementsDrive CRM adoption, compliance and best practices across the sales organizationLead Reporting, Dashboards & Revenue VisibilityBuild and maintain dashboards for pipeline health, lead performance and sales pacingDeliver weekly performance summaries and monthly leadership reportingIdentify trends, gaps, and opportunities to improve conversion and efficiencyTranslate data into clear, actionable insights for non-technical stakeholdersContribute to Forecasting Accuracy & Leadership VisibilitySupport forecasting efforts by ensuring pipeline accuracy and reliable data inputsHelp leadership interpret pacing, trends and risk areasRecommend process updates that improve predictability and reduce varianceCreate quarterly sales lookback and look forward reports for the CEO, COO and SVP, highlighting performance drivers, opportunities and recommendationsSupport Deal Progression & Pre-Sales OperationsPartner with sales leads to keep deals moving by coordinating next steps, scheduling meetings and maintaining accurate notes and qualification detailsSubmit and track pricing or scoping requests once a deal is qualified, ensuring alignment with internal standards and operational requirementsReview and QA RFPs, inbound opportunities, and deal materials to confirm fit, readiness and strategic alignment with STN’s capabilitiesPartner with Sales, Marketing, and Client Services to maintain consistent deal progression expectations and smooth cross-functional collaborationPartner Closely with Marketing on Revenue-Generating OperationsCollaborate on email workflows, nurture sequences and demand-gen alignmentMaintain segmented lists, marketing-to-sales handoff rules and attribution trackingEnsure all systems across Marketing and Sales are tightly integrated and efficientStrengthen Sales Enablement & Internal InfrastructureOwn the upkeep of internal tools, templates, playbooks and documentation in partnership with SVP of Client Partnerships Create operational clarity through well-defined processes and standardizationEvaluate new tools, automations or improvements that increase speed and accuracy in partnership with Operations teamMost Critical Outcome (MCO) Maintain an accurate sales pipeline and deliver monthly insights that improve forecasting clarity and system efficiencyWhat Success Looks LikeMaintain CRM and pipeline accuracy to support reliable forecasting and revenue visibilityDeliver weekly and monthly reporting on time with insights that highlight pacing, risks and conversion opportunitiesImprove forecasting predictability quarter over quarter by reducing variance and strengthening data inputsEnsure smooth cross-functional deal progression, with clear next steps, accurate qualification details, and timely pricing/scoping submissionsKeep sales systems and documentation organized and up to date, enabling the sales team to move faster with less operational frictionRequirements:Who You AreA systems thinker with strong business operations intuitionHighly skilled in CRM management with the ability to architect workflows and automationsAble to translate complex data into clear insights and business recommendationsA natural collaborator who builds trust across teamsProactive, organized, and consistently ahead of what the business needsExperienced in supporting revenue teams within a marketing, creative or service-based agency (preferred)Finds enjoyment solving operational problems before they become bottlenecksCalm, structured, and effective in fast-moving environmentsRequired Skills & AbilitiesStrong CRM experience (HubSpot preferred) including architecture and automationAdvanced organizational and project management skillsAbility to manage multiple operational workflows simultaneouslyClear written and verbal communication and ability to communicate cross-functionallyStrategic thinking with the ability to identify patterns, gaps and opportunitiesComfort navigating ambiguous or evolving environmentsEducation & Experience3–5 years of experience in sales operations, marketing operations, revenue operations, or similarAgency experience strongly preferredBachelor’s degree in Business, Marketing, Communications, or a related fieldPhysical RequirementsComfortable working remotely for 40 hours/weekOccasional travel for internal meetings or company events may be requiredJob DetailsLocation: Remote (U.S.)Reports to: SVP, Client Partnerships Type: Contract-to-Hire (With intention to expand to a full-time 40-hour/week position)Compensation: $39.25/hour - $60.81/hour depending on experience, location, and job-related qualifications.Compensation once Full-time: Competitive salary benefits BenefitsThis role begins as a 3-month Independent Contractor role. However, if converted to full-time, you’ll gain access to a comprehensive package designed to support your growth and well-being, including:Unlimited PTO, plus your birthday off401(k) with company match up to 4%Medical insurance, with STN covering 60% of the base planDental and vision coverage available12 weeks of paid parental leavePaid sick leave and 9 paid company holidaysWellness perks including a complimentary gym membership (24 Hour Fitness or ClassPass) and a paid 1-hour mental health break each weekApple laptop and iPhone provided for workEmployee Assistance Program for confidential personal and professional supportGOAT Fundamentals (Our Foundation)At STN, we don’t just have values — we have behaviors that define how we show up and win together.Our goal is never just to be good—it’s to be extraordinary. We believe extraordinary performance starts with extraordinary people, grounded in an extraordinary culture. The 29 fundamentals (HERE) define the behaviors that shape our unique award-winning culture. Together, they set us apart and fuel our drive to remain the #1 social-first marketing agency in the world.

Salary : $39 - $61