What are the responsibilities and job description for the Personal Line Account Manager position at STL 1st?
About the Opportunity
Our client is seeking a detail-oriented and customer-focused Personal Lines Account Manager to join their growing team. This role is ideal for someone who enjoys building relationships, delivering exceptional client service, and helping individuals and families protect what matters most.
As a key member of the agency, you'll serve as a trusted advisor to clients by reviewing policies, evaluating coverage options, identifying opportunities for improved protection, and ensuring a seamless insurance experience. You'll work with multiple carriers, collaborate with producers, and play an important role in client retention and satisfaction.
What You'll Do
- Manage personal lines policy renewals and proactively market accounts with multiple insurance carriers.
- Analyze renewal policies and compare carrier options to identify the best value and coverage for clients.
- Recommend coverage enhancements and insurance solutions that align with each client's unique needs.
- Partner with producers and clients to present carrier recommendations and coverage strategies.
- Build and maintain strong client relationships through responsive, proactive communication.
- Assist clients with policy changes, endorsements, billing questions, claims support, and proof of insurance requests.
- Deliver a high level of service through phone, email, and other communication channels.
- Maintain accurate client records and documentation within the agency management system.
- Stay informed on carrier products, underwriting guidelines, and industry trends.
What We're Looking For
- Strong customer service and relationship-building skills.
- Excellent communication skills, both written and verbal.
- Ability to analyze coverage options and make informed recommendations.
- Strong organizational skills with attention to detail.
- Ability to work independently while collaborating effectively with team members.
- Insurance industry experience preferred.
- Active Property & Casualty license preferred or ability to obtain.
Why Join Them?
- Opportunity to work with a respected and growing insurance organization.
- Collaborative, team-oriented culture that values client service and professional excellence.
- Meaningful career growth opportunities within the insurance industry.
- Supportive leadership committed to employee development and long-term success.