What are the responsibilities and job description for the Automation Maintenance Technician position at Stitch Fix?
About Stitch Fix, Inc.
Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.
About The Role
As an Automation Maintenance Technician (Equipment Service Technician), you will serve as the on-site expert responsible for maintaining and supporting the automated conveyance and sortation systems that power our fulfillment operations. You’ll ensure systems run safely, efficiently, and at peak performance through preventive maintenance, troubleshooting, and high-level diagnostics.
In this role, you will bridge the gap between mechanical equipment and system controls, diagnosing issues and maintaining system health while partnering with third-party vendors for advanced PLC support. You’ll work closely with operations to coordinate maintenance, support equipment readiness, and minimize downtime in a fast-paced environment that requires strong ownership and autonomy.
Responsibilities
This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
Salary Range
$27—$45 USD
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.
You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness
Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.
About The Role
As an Automation Maintenance Technician (Equipment Service Technician), you will serve as the on-site expert responsible for maintaining and supporting the automated conveyance and sortation systems that power our fulfillment operations. You’ll ensure systems run safely, efficiently, and at peak performance through preventive maintenance, troubleshooting, and high-level diagnostics.
In this role, you will bridge the gap between mechanical equipment and system controls, diagnosing issues and maintaining system health while partnering with third-party vendors for advanced PLC support. You’ll work closely with operations to coordinate maintenance, support equipment readiness, and minimize downtime in a fast-paced environment that requires strong ownership and autonomy.
Responsibilities
- Conduct start-of-shift walk-throughs while systems are running to identify abnormal noise, vibration, or heat in motors, sorters, and scanners, ensuring equipment is operating safely and efficiently.
- Execute scheduled floor rounds to check air pressure (pneumatics), belt tension, and the cleanliness of photo-eyes and scanners, proactively identifying issues before they impact operations.
- Verify that Print-and-Apply (SLAP) and Weighing systems are calibrated and communicating with the WES, ensuring accurate and uninterrupted system performance.
- Perform scheduled preventive maintenance (PMs) on conveyors, sortation equipment, and high-speed rollers to extend equipment lifecycle and minimize unplanned downtime.
- Maintain automated systems according to OEM specifications, including lubrication, adjustments, and component replacement, to ensure consistent performance.
- Log all maintenance activities, findings, and corrective actions in CMMS to support tracking of equipment performance and MTBF (Mean Time Between Failures).
- Act as the primary responder for complex automation faults, using PLC ladder logic to determine whether issues stem from mechanical failure, sensor blockage, or control system errors.
- Diagnose and resolve issues across mechanical, electrical, and automation systems, including sensors, scanners, and communication failures, to restore functionality quickly.
- Partner with third-party controls vendors by providing real-time diagnostics and serving as the on-site technical lead during troubleshooting and system updates.
- Document troubleshooting steps, root causes, and resolutions to support knowledge sharing and continuous improvement.
- Continuously evaluate maintenance practices and system performance to improve reliability, uptime, and overall efficiency.
- You have 5 years of experience maintaining and repairing packaging or material handling equipment, along with a 2-year technical degree
- You have 2 years of experience working with PLCs, VFDs, and vision systems (Cognex preferred)
- You can independently plan, prioritize, and execute work with minimal supervision in a fast-paced environment
- You bring a strong sense of ownership and initiative, proactively identifying and resolving equipment issues
- You are capable of serving as a technical resource on-site, supporting and guiding less experienced team members when needed
- You’re able to work a flexible schedule, including occasional evenings and weekends. Standard shifts are Monday–Friday, 7:00 AM–3:30 PM (with rotating Saturdays) or Tuesday–Saturday, 7:00 AM–3:30 PM (with rotating Mondays). Hours are subject to change based on business needs.
- You’re proficient with tools such as Google Workspace or Microsoft Office
- You are reliable, accountable, and follow through on commitments
- You operate with integrity and contribute to a positive, team-oriented environment
This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
Salary Range
$27—$45 USD
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: https://stitchfix.com/careers/workforce-applicant-privacy-policy
Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.
You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness
Salary : $27 - $45