What are the responsibilities and job description for the Technical Account Manager-MSP position at Stimulus Technologies?
About Us
Stimulus Technologies is a leader in technology services, dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We also offer IT, VoIP, and CyberSecurity services to a range of clients. As we expand our reach, we seek an experienced executive to oversee broadband operations, lead cross-functional teams, and drive network deployment excellence across the western United States.
Position Overview
We are seeking a dynamic and results-driven Technical Account Manager – MSP to join our growing team. This role blends technical expertise with strategic account management, supporting business clients.
You will act as a trusted advisor and primary point of contact, ensuring clients receive exceptional service, scalable solutions, and measurable business value. This is an ideal opportunity for someone passionate about technology, relationship management, and helping clients succeed.
Key Responsibilities
Client Relationship Management
- Develop and maintain strong, long-term relationships with clients
- Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction
- Conduct regular client meetings to understand business goals and align technology solutions
- Follow up to ensure services and projects meet client expectations
Technical & Strategic Support
- Provide guidance on technical solutions including IT infrastructure, cloud services, VoIP, and internet connectivity
- Translate technical concepts into clear, business-friendly language
- Assist in resolving client issues by coordinating with technical teams
- Maintain strong documentation of client environments and interactions
- Account Growth & Revenue Generation
- Identify opportunities for upselling and cross-selling services within existing accounts
- Prepare and present quotes for hardware, software, and service solutions
- Manage contract renewals
- Monitor account performance and provide reporting on progress and opportunities
Cross-Functional Collaboration
- Work closely with sales, technical support, and product teams to deliver seamless client experiences
- Act as a liaison between clients and internal teams to ensure timely and effective solutions
Education and Experience
Required Qualifications
- 2 years of experience in account management, preferably within MSP, or technology services industries
- Strong understanding of networking, and IT environments
- Excellent communication, interpersonal, and negotiation skills
- Ability to explain technical solutions to non-technical audiences
- Strong organizational skills with the ability to manage multiple accounts simultaneously
- Experience using CRM and account management tools
Preferred Qualifications
- Bachelor’s degree in Business, Information Technology, or related field
- Technical certifications or relevant IT training
- Experience working with MSP clients
Alignment with Core Values
At Stimulus Technologies, our core values define how we work. The ideal candidate will demonstrate:
- Driven to Grow – Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes.
- See a Need – Fill a Need – Proactively identifies gaps, obstacles, or opportunities and takes action without waiting to be asked.
- Elevate Others – Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment.
- Extreme Ownership – Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses.
- Celebrate Success – Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared.
Stimulus Technologies is an equal opportunity employer. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Salary : $55,000 - $65,000