What are the responsibilities and job description for the ag customer service & sales position at Stillwater Milling Company?
- Answer incoming calls, emails, and inquiries from farmers, ranchers, feed dealers, and other customers regarding product availability, pricing, and orders
- Process customer orders for various feed products including livestock feed, poultry feed, specialty mixes, and nutritional supplements
- Provide product information and recommendations based on customer needs, animal types, and feeding programs
- Schedule and coordinate feed deliveries with the warehouse and logistics team
- Handle customer complaints and resolve issues related to orders, deliveries, product quality, or billing
- Maintain accurate records of customer interactions, orders, and special requests in the database or order management system
- Communicate with production and inventory teams about product availability and backorders
- Generate quotes and invoices for customers
- Coordinate with sales representatives regarding customer accounts and special pricing arrangements
- Provide information about feed formulations, ingredients, and nutritional specifications when requested
- Process returns or exchanges according to company policy
- Monitor delivery schedules and proactively communicate any delays to affected customers
- Assist walk-in customers at the facility counter with product selection and purchases
- Maintain knowledge of seasonal demands and help manage customer expectations during peak times
Qualifications-
- Bachelors degree in agribusiness preferred but not required, 3 plus years of agriculture experience is required
- must be available to work Saturdays
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