What are the responsibilities and job description for the Registration Clerk position at Stillwater Medical?
Registration is looking for a new member to join their team at Stillwater Medical Center in the Emergency Department.
Key attributes we need in this role:
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Positive attitude - always willing to lend a hand to help others when needed
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Flexible team player who is committed, accountable and ready to learn
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Empathetic, friendly, fair, and firm
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Comfortable with technology and computers
Why choose Stillwater Medical/Registration?
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Supportive leaders
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Modern Healthcare's Best Places to Work - since 2012
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World's Best Hospitals
Details:
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Part-time
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26 hours per week
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This position will be working our intake desk in the ER lobby
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Sunday 7a-7p, Tuesday 5p-11p, Thursday 3p-11p
JOB SUMMARY:
Registers inpatients and outpatients and performs the pre-service data requirements efficiently and accurately by entering the required information into the Stillwater Medical Patient System. Uses good customer skills when conversing with patients, both face-to-face and over the phone and presents a professional image of Stillwater Medical. Provides and explains all required documents to the patient and answers their questions. Informs of, and/or collects pre-payments from patients, and provides appropriate payment options to patients including applications for financial assistance. Uses initiative to maintain the registrar’s administrative responsibilities, and to solve registration-related problems. Works collaboratively to ensure that all areas of the PAS department have coverage. Supports the resolution of PAS and other department staff problems as they occur. Keeps ancillary departments, and inpatient floor staff, informed of problems, delays, and other situations that could impact the delivery of efficient, competent, and compassionate care. Keeps registration team leader, supervisor, manager, and/or PAS director informed of patient complaints and other situations requiring attention. Participates in performance improvement and CQI activities.
QUALIFICATIONS:
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High School graduate or equivalent.
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Ability to communicate effectively, both verbally and in writing.
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Excellent customer services skills.
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Demonstrated excellent interpersonal skills (listening, non-verbal communication, tone, empathy).
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Basic computer knowledge.
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Ability to type 40 wpm.
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Previous experience in a medical environment a plus.
PHYSICAL REQUIREMENTS:
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Able to speak clearly and distinctly with staff, patients, and families.
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Must have adequate perception of sounds or adequate hearing with corrections.
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Able to hear to converse with others on the phone.
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Able to stand/walk for extended periods of time throughout the work schedule, with some lifting and bending.
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Demonstrates adequate vision, or correctable with glasses/contacts, to prepare and read documents accurately.
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Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule.
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Possess fine motor skills and hand-eye coordination to manage office equipment.
