What are the responsibilities and job description for the Patient Services Representative position at Stillwater Medical?
JOB SUMMARY:
Serves as front line ambassador for SMC Clinics. Responsible for providing support services to SMC patients, families, and providers in a professional and courteous manner. Performs patient check-in functions and accurately gathers and enters all required patient demographic information into clinic patient system(s). Schedules future appointments, collects all appropriate data from patients, and refers clinics/providers according to clinic protocols. Demonstrates customer service skills responding to inbound calls and face-to-face inquiries and conversations. Provides and explains required documents and insurance benefits to patients. Collects patient co-payments and other applicable deductibles, deposits, or payments. Reconciles daily cash transactions with patient account entries and pre-pares daily bank deposit.
QUALIFICATIONS:
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High school graduate or equivalent.
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Ability to communicate effectively, both verbally and in writing.
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Previous medical office experience or background in general office work preferred.
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Demonstrates excellent customer service skills.
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Ability to receive, comprehend, and follow verbal and written instruction for office routines and policies.
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Ability to understand insurance benefits and perform basic mathematical tasks.
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Knowledge of medical terminology is helpful.
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Understand the ethics of confidentiality.
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Ability to type at least 40 wpm.
PHYSICAL REQUIREMENTS:
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Must have adequate perception of sounds or adequate hearing with corrections.
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Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials.
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Able to work in latex-burdened environment.
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Able to speak clearly and distinctly with staff, physicians, patients, and families.
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Demonstrates adequate stamina to deal with stressful situations and to complete the necessary work schedule.
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Possess fine motor skills and hand/eye coordination to manage office equipment.
