What are the responsibilities and job description for the Laboratory Assistant position at Stillwater Medical Group?
Job Description
Stillwater Medical Group
Position Name: SMG Lab Assistant
Position Scope:
Responsibilities include: Perform Laboratory procedures according to established clinic guidelines and other relevant regulations. All programs and activities are designed to support the short and long term mission, goals and objectives of the Stillwater Medical Group. This position is expected to support the mission, goals and objectives of the Stillwater Medical Group.
Qualifications
Education:
Licenses, certification, or registration which indicate attainment of a recognized level of competence and which meet Federal, State, or local requirements and are required for employment.
High school diploma or G.E.D.
Phlebotomy Certification preferred.
Current CPR certification preferred.
Medical Assistant program preferred.
OSHA Training
Skills required:
Advanced organizational skills
Excellent verbal and written communication skills in English
Proven ability to manage multiple priorities daily.
Knowledge of health care field
Skill in performing assigned tasks appropriately; tact and diplomacy in interpersonal interactions
Ability to learn and retain information regarding patient care procedures; to project a pleasant and professional image; plan, prioritize and complete delegated tasks; demonstrate compassion and caring in dealing with others; apply written instructions and standardized work practices; communicate clearly; and establish and maintain effective relationships with staff, patients and families.
Experience required:
A minimum of one year customer service experience preferably in health care setting
Proven ability to manage multiple priorities daily
Computer proficiency:
Basic computer skills
Keyboarding skills
Essential Functions:
A. Effectiveness Factors
B. Customer Service and Teamwork
C. Job Specific Functions
DE. Physical Factors
Duties & Responsibilities:
A. Function: Effectiveness Factors
Maintains confidentiality by handling confidential material in a responsible and discrete manner.
Exhibits professional conduct in interactions with patients, other staff and outside vendors.
Problem solves effectively by using sound judgment and taking appropriate action.
Communicates effectively by:
sharing information that others need
being direct, honest and constructive
listening and asking if not understanding
Takes responsibility to maintain and enhance job related competence by
Identifying problems in work area and seeking solutions utilizing appropriate resources at all times
Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings
Maintains knowledge of SMG operations, policies and procedures through participation in training, department meetings, and in-services.
Manages time effectively by:
Arriving for work on time
Adhering to break times
Completing work within scheduled time
Assisting others when time is available
Making calm sensible decisions under various work situations
Follows all safety precautions, procedures and guidelines as defined by SMG policy.
Function: Customer Service and Teamwork
1. Provides patient/customer satisfaction by demonstrating concern for meeting internal and external customers' needs.
Evaluates work and determines if further steps are needed to meet patient needs.
Demonstrates an attitude of concern, compassion and respect when dealing with patients.
Responds to patient complaints in a professional manner and works toward successful resolution, documents complaint according to SMG policy.
Represents SMG in a positive way with all customers both on the phone and in person and serves as a role model for other employees.
2. Functions as part of the team by:
Assisting in the orientation and training of new employees
Maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlines in the job description.
Using a multidisciplinary approach
Working together as an organization, not only as individuals or departments
C. Function Job Specific Duties:
Laboratory:
Obtains blood and non blood specimens for laboratory testing
Ensures specimen requirements and integrity are met
Verifies proper patient identification and correct specimen labeling
Competently and accurately completes specimen testing for Moderately Complex Laboratory
Perform quality assurance testing as required by State and Federal agencies
Performs EKGs and Spirometry functions
Documentation according to State, Federal and Clinic guidelines
Recognizes and resolves problems caused by collection or instrumentation problems
Participates in proficiency testing
Follows infection control policies
General:
Responsible for developing and maintaining an environment which supports favorable patient/public/employee relations
Adheres to the Stillwater Medical Group guidelines as explained in the handbook
Is flexible in meeting unusual Clinic and Department needs
Completes 100% of mandatory education
May be assigned to assist in training new hires or transfers
Completes billing information
Presents a clean and organized work area
Performs other duties as assigned
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.