What are the responsibilities and job description for the Regional Claims Manager (In-Office) – Boise, Idaho position at Stillwater Insurance Group?
Regional Claims Manager – Western Region
Location: In-Office, Boise, Idaho
Join a collaborative team at Stillwater Insurance Group, where growth, autonomy, and leadership accessibility define your work experience. As a mid-sized, national insurance provider, we offer competitive home, auto, and commercial insurance in 50 states. At Stillwater, you’ll enjoy a positive work environment, strong leadership, and opportunities for personal and professional growth.
Add In New Description
About the Role:
As the Regional Claims Manager, you’ll oversee a team of property and casualty adjusters across the Western U.S. (California, Utah, Oregon, Washington, Idaho, Nevada, Arizona, and others). You’ll be responsible for handling complex claims, ensuring compliance, managing performance metrics, and fostering team development. This is a leadership role with significant impact on business outcomes, offering autonomy and the opportunity to implement new processes and technologies.
Key Responsibilities
Stillwater Insurance Group is an equal opportunity employer and a drug-free workplace. Employment is contingent on background and drug screen results.
Location: In-Office, Boise, Idaho
Join a collaborative team at Stillwater Insurance Group, where growth, autonomy, and leadership accessibility define your work experience. As a mid-sized, national insurance provider, we offer competitive home, auto, and commercial insurance in 50 states. At Stillwater, you’ll enjoy a positive work environment, strong leadership, and opportunities for personal and professional growth.
Add In New Description
About the Role:
As the Regional Claims Manager, you’ll oversee a team of property and casualty adjusters across the Western U.S. (California, Utah, Oregon, Washington, Idaho, Nevada, Arizona, and others). You’ll be responsible for handling complex claims, ensuring compliance, managing performance metrics, and fostering team development. This is a leadership role with significant impact on business outcomes, offering autonomy and the opportunity to implement new processes and technologies.
Key Responsibilities
- Autonomously lead and manage a team of in-office managers, supervisors, and adjusters, overseeing claims operations across the western states with minimal supervision.
- Drive recruitment efforts for building and staffing a new multiline insurance office from the ground up, offering a unique ground-floor opportunity.
- Provide effective technical and managerial leadership on both personal and commercial claims where losses may exceed $4M per claim.
- Ensure efficient claims handling through Stillwater’s Quick Response model.
- Oversee subrogation opportunities and manage claims generating litigation.
- Collaborate with Underwriting, Product, and Legal departments to align claims processes.
- Conduct audits, staff development, and performance reviews.
- Assist in implementing technology and process improvements.
- Ensure financial accountability through proper reserving practices.
- Provide strategic reports to senior management.
- Bachelor’s degree is Coursework in financial accounting, statistics and economics is preferred.
- 5 or more years of multiline claim management experience with proven leadership results.
- Knowledge of property and casualty policies, loss reserving, and damage estimating.
- Strong problem-solving, negotiation, and communication skills.
- Familiarity with legal principles, insurance codes, and Unfair Claim Practice Acts.
- Enjoy a positive, dynamic work environment.
- Benefit from coaching, professional development, and growth opportunities.
- Work for a company known for integrity and a commitment to its employees.
Stillwater Insurance Group is an equal opportunity employer and a drug-free workplace. Employment is contingent on background and drug screen results.
