Front Desk PM

Job Title: Front Desk Agent

Location: Stillwaters Resort - Branson, MO

Department: Guest Services

Employment Type: Full/Part-Time Available (32 hours weekly)

Stillwaters Resort is seeking a friendly, professional Front Desk Agent to be the first point of contact for our guests. This role is essential to delivering a seamless, memorable stay from arrival through departure. The ideal candidate is guest-focused, detail-oriented, and comfortable working in a fast-paced hospitality environment.

Key Responsibilities

• Welcome guests warmly and professionally upon arrival
• Complete check-in and check-out procedures accurately and efficiently
• Respond to guest inquiries, requests, and concerns with a service-first attitude
• Answer and route phone calls courteously and promptly
• Process reservations, room changes, and account adjustments
• Maintain accurate guest records and payment documentation
• Coordinate effectively with housekeeping, maintenance, and management
• Uphold resort policies, procedures, and brand standards
• Keep the front desk and lobby areas tidy, inviting, and guest-ready

Qualifications & Skills

• Previous customer service or hospitality experience preferred
• Strong interpersonal and communication skills
• Ability to multitask and remain calm under pressure
• Basic computer literacy; experience with property management systems a plus
• Reliable, detail-oriented, and punctual
• Availability for flexible shifts, including weekends and holidays

What We're Looking For

• Positive attitude and genuine passion for guest service
• Professional appearance and demeanor - neat and guest-facing ready upon arrival each day
• Team-oriented approach with the ability to work independently when needed
• Proactive problem-solver who takes ownership of guest concerns

Why Work at Stillwaters Resort?

• Beautiful lakeside resort setting
• Supportive, team-focused culture
• Opportunities for growth within the hospitality industry
• Employee perks and resort discounts