Engineering Technician I (Tier 1)

Location: Still Waters Resort

Position Summary

The Engineering Technician I supports the daily maintenance operations of the resort by performing entry-level repairs, preventive maintenance, and guest service tasks. This role is highly guest-facing and requires a positive attitude, willingness to learn, and adherence to safety and quality standards.

Essential Duties and Responsibilities

• Complete assigned work orders in a timely and professional manner, prioritizing guest-related issues
• Perform routine maintenance in guest rooms, including:
  • Replacing light bulbs, batteries, and air filters
  • Fixing minor plumbing issues (clogs, slow drains, leaking faucets)
  • Adjusting doors, locks, hinges, and basic hardware
• Assist with preventive maintenance programs for:
  • HVAC units (filter changes, visual inspections)
  • Appliances (microwaves, refrigerators, dishwashers)
• Support upkeep of resort amenities, including pools, hot tubs, and common areas:
  • Clean surfaces, remove debris, and report irregularities
  • Monitor water conditions under supervision
• Respond to guest calls (e.g., AC not cooling, TV issues, maintenance concerns) with professionalism and urgency
• Transport tools, equipment, and materials safely throughout the property
• Maintain cleanliness and organization of maintenance shop, storage rooms, and work areas
• Follow all company safety policies, including proper use of PPE and lockout/tagout awareness (as trained)
• Escalate complex issues to higher-level technicians

Qualifications

• High school diploma or GED required
• 0–2 years of general maintenance, construction, or related experience preferred
• Valid driver's license (if required for property vehicles)
• Basic familiarity with tools, equipment, and safe handling practices

Skills & Competencies

• Strong customer service and communication skills
• Willingness to learn multiple trades (HVAC, plumbing, electrical)
• Ability to follow instructions and work as part of a team
• Basic troubleshooting and problem-solving ability
• Dependability and punctuality

Physical Requirements

• Ability to stand, walk, bend, and lift up to 50 lbs regularly
• Ability to work indoors and outdoors in varying weather conditions
• Comfortable using ladders and basic maintenance equipment