Import Traffic Coordinator

 Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

Job Details:

The Import-Export Coordinator is responsible for managing all aspects of international parts shipments, ensuring timely and efficient transportation from origin to destination. This role oversees compliance with import/export regulations, prepares and processes shipping documentation, and coordinates with carriers, customs brokers, and internal teams to resolve issues and maintain accurate records. By combining strong organizational skills with regulatory knowledge, the Import-Export Coordinator supports smooth logistics operations and delivers exceptional service to internal and external stakeholders.

Essential Functions: 

Shipment Coordination & Tracking 

• Coordinate and monitor international shipments from origin to destination. 
• Track shipments and provide timely status updates to internal departments. 
• Resolve any issues or delays in the shipping process to maintain delivery timelines. 

Documentation & Compliance 

• Prepare and process shipping documentation, including bills of lading and commercial invoices. 
• Ensure compliance with all import/export legal and regulatory requirements. 
• Maintain accurate records of all international incoming shipments and related documentation. 

Carrier & Broker Communication 

• Communicate with carriers, customs brokers, and other logistics partners to ensure timely delivery of goods. 
• Address inquiries and provide solutions to prevent delays or compliance issues. 

Customer Service & Internal Support 

• Provide exceptional customer service to internal and external customers, as well as freight carriers. 
• Serve as a point of contact for shipment-related inquiries and problem resolution. 

Process Improvement 

• Identify opportunities to streamline import/export processes and improve efficiency. 
• Support implementation of best practices for documentation accuracy and regulatory compliance. 

Qualifications: 

• High School diploma or equivalent 
• 3 years of experience in import or export operations. 

Skills and Abilities: 

• Microsoft Office Suite (Teams, Excel, Word) 
• Effective communication skills, ability to network, and problem solve 
• Organizational skills and ability to multitask 
• SAP and Salesforce are preferred 
• UPS Worldship / FedEx Ship Manager are preferred 

Work Environment: 

• Office / Warehouse