What are the responsibilities and job description for the District Team Leader of Service position at Stiles Opportunities?
POSITION SUMMARY
The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor. This dual-role position involves providing hands-on service support and leadership to a team of FSRs within a designated area. The supervisor ensures high levels of customer satisfaction by overseeing service quality, mentoring team members, and monitoring performance metrics.
KEY RESPONSIBILITIES
Service Execution & Reporting
- Perform installation, inspection, repair, and maintenance of machines and equipment.
- Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity.
- Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM).
Customer Relationship Management
- Maintain strong, professional relationships with customers and their employees.
- Resolve equipment problems and customer concerns effectively and promptly.
- Ensure high levels of customer satisfaction across all service interactions.
Team Leadership & Development
- Supervise the FSR team within the assigned territory, acting as a working leader.
- Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM.
- Monitor team performance and ensure compliance with service standards and company policies.
Business Growth & Strategy
- Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery.
- Collaborate with Sales Engineers and Service Managers to align field operations with business goals.
QUALIFICATIONS
- Two years electronic technical school or equivalent experience required.
- Field service experience
- Supervisory experience
- Valid driver’s license
SKILLS AND ABILITIES
- Strong verbal and written communication skills.
- Adaptability to changing priorities.
- Ability to multitask and manage competing demands.
- Excellent problem-solving and decision-making abilities.
- Self-starter with a high degree of initiative and independence.
- Experience in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)
- Self-starter with a high degree of initiative and independence.
WORK ENVIRONMENT
- Customer Sites, Travel by Automobile and/or Airplane