What are the responsibilities and job description for the Solid Wood Product Specialist position at Stiles Brand?
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.
We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.
Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!
POSITION SUMMARY
Responsible to assist the Product Manager in providing sales and technical assistance within a specific
product category, while working in conjunction with sales personnel to develop profitable equipment
businesses.
ESSENTIAL FUNCTIONS
• Assist the sales force with creating, reviewing, modifying sales documents, presentations, proposals
and recommendations for new, exiting or potential customers.
• Analyze the customer’s operation and requirements to develop solutions to meet their needs
• Work with the sales force and customers to ensure business plans, sales commitments, system
customer specifications are all carried out to ensure maximum sales potential and maximum customer
satisfaction.
• Provide technical support to the service group
• Provide creative support / input for advertising efforts including press releases, IWF/AWFS, trade
magazines, etc. to maximize visibility and showcase the expertise of being the leader in the industry.
• Act as liaison between Parts/Service, Sales and customers to ensure orders of equipment, parts
and/or service requirements are fulfilled as expected by both the company and the customer.
• Provide ongoing training for employees and customers as it relates to new equipment or equipment
modifications, enhancements or improvements.
• Monitor competitive climate within the industry to stay abreast of changes in equipment, pricing,
promotions, peripheral equipment offerings, etc. to stay ahead of the industry.
• Work closely with customers to recommend and demonstrate the appropriate software solutions to
their business requirements.
QUALIFICATIONS
• Bachelor’s Degree in Engineering or equivalent industry experience
• Three to five years relative experience in panel processing industry and technical support role.
SKILLS & ABILITIES
• Proficiency with MS Office Suite
• Ability to multitask
• Adaptability to changing priorities
• Strong verbal and written communication skills
• Strong administrative skills
• Exceptionally strong customer service skills
• Effective presentation skills
