What are the responsibilities and job description for the Regional Service Manager position at Stiles Brand?
Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.
We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.
Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.
Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!
ESSENTIAL FUNCTIONS
- Provide a central point of contact within the region for all product service requirements for sales, vendors and customers.
- Supervise all service personnel within the assigned region to ensure prompt, efficient and effective installations, maintenance and repair of equipment.
- Provide ongoing training/development of staff through coordinated training opportunities, annual performance reviews and effective coaching/counseling.
- Maintain good relationships with customers and customer employees, resolve equipment problems and recommend corrective action and troubleshooting approaches when called upon to assist by service team in the field.
- Review, approve and submit service and expense reports presented by staff members.
- Work with National Parts & National Service Managers for long range planning and strategic events.
- Monitor quality of service being provided by establishing and maintaining effective customer relationships.
- Visit key customers to help build good relations.
QUALIFICATIONS
- Two years electronic technical school or equivalent experience required, Bachelor’s Degree preferred.
- Previous leadership experience in a Service (technical service preferred) environment.
- Valid driver’s license
- Previous field service work in technical area desired
SKILLS AND ABILITIES
- MS Office Applications
- Ability to multitask
- Adaptability to changing priorities
- Good communication skills, both oral and written
- Self-starter and self-reliant
- Excellent problem-solving skills
WORK ENVIRONMENT
- Office Environment
BEHAVIORS
- Thought Provoking: Capable of making others think deeply on a subject.
- Dedicated: Devoted to a task or purpose with loyalty or integrity.
