What are the responsibilities and job description for the IT Technician III - Endpoint Support (A/V) position at Stifel?
Summary
The IT Technician III is responsible for maintaining computer systems and other technologies within Stifel. Their duties include working with other IT Technicians to install hardware troubleshoot computer issues, respond to IT questions from other associates.
Essential Duties and Responsibilities
- Install and resolve technical issues with user PCs, laptops, tablets, printers, scanners, and mobile devices
- Assisting customers and staff with hardware and software challenges
- Escalates issues to appropriate support member/team when necessary
- Provides set up equipment for employee use
- Provide installation of cables, operating systems, or appropriate software
- Maintain records of tickets and daily data communication transaction
- Maintains working components through repair or replacement
- Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 15%).
- Coordinates and leads branch location moves
Qualifications
- Strong Problem-solving skills
- Strong critical thinking skills
- Ability to listen and understand basic system issues and work towards a solution
- Ability to effectively communicate with all levels of associates
- Ability to understand key objectives and prioritize tasks
- Strong Interpersonal skills
Education and Experience
- Associate's degree or equivalent college coursework, or equivalent experience required
- 4 years' experience in a technical field or IT support role
Systems and Technology
- Knowledge of teleconferencing/audio and video conferencing technologies and platforms, including but not limited to Zoom, WebEx, Teams, Skype, BlueJeans, and Loop-Up.
- Understanding of A/V systems, components, and protocols (Logitech, Poly, Crestron, AMX, Extron, RS232, Dante, A/V-over-IP, etc.)
- Maintain composure under stressful situations for executives/leadership
- Executive support for video conferencing
- Live event/production experience
- Understanding of A/V signal paths and the ability to troubleshoot failures in the signal path
- Experience administrating systems and accounts for phone and video conferencing
- Experience installing A/V systems
- Experience with administrating digital signage systems, ie. Brightsign, a plus.
- Experience with administrating “Hot Desking / Room Reservation” solutions, ie. Zoom, to allow workers to book open desks and office space a plus
- Experience working with vendors a plus
About Stifel
Stifel is a more than 130 years old and still thinking like a start-up. We are a global wealth management and investment banking firm serious about innovation and fresh ideas. Built on a simple premise of safeguarding our clients’ money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.
While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations. Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more. Let’s talk about how you can find your place here at Stifel, where success meets success.
At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.
