Data Entry Specialist (CX) - Long Term Contract

StickerGiant is an essential business that provides high-quality stickers and labels, fast turnaround, and excellent customer service. Our mission is to create a good company to work for which leads to happy, healthy Giants. We are guided by our values; All In, Grow & Learn, Positive Energy. We value and embrace the diversity of identities, experiences, thoughts, needs, and approaches. We communicate frequently and transparently which allows our employees to see, experience, and take ownership of our shared success together. 

The Data Entry Specialist (CX) has the chops to navigate through high volumes of data (i.e. artwork) processing with ease and confidence. You know how to coordinate internally with your team when processing initial product orders. You are a master when it comes to navigating across multiple computer systems as part of the first stage in the customer order process. Your passion is the pursuit of solutions to prevent recurring customer support issues. You are passionate about consistently focusing on the details to ensure that customer orders are timely processed.

*This is a long-term contract position and permanency in this position is not available at this time. There's an opportunity to be considered for other openings at StickerGiant. Please inquire for more information.*

ESSENTIAL DUTIES & RESPONSIBILITIES

• High-level review of customer’s orders to ensure they are are print-ready

• Submit accurate customer order information to begin the manufacturing process

• Maintains database by entering new and updated customer and account information

• Prepares source data for computer entry by compiling and sorting information

• Establishes entry priorities

• Processes customer and account source documents by reviewing data for deficiencies

• Develop proficiency in StickerGiant’s business and become an expert in our product offerings

• Provide input to streamline the customer experience through continuous improvement initiatives and workflow automation

• Live by and model StickerGiant core values: All In, Grow and Learn, Positive Energy 

EDUCATION AND FORMAL TRAINING

Minimum of 1 year of related work-related experience in a similar role handling data entry 

KNOWLEDGE, SKILLS, AND ABILITY

• Proficient typing speed and accuracy

• Strong ability to stay organized

• Consistently detail oriented during repetitive tasks

• Comfortable with computers and technology

• Critical thinking, especially problem-solving with data-driven approaches

• Ability to maintain a close eye on weekly, monthly, quarterly productivity metrics and to adjust focus as needed to meet goals

• Interest and ability to grow professionally with support from StickerGiant

• Mac literate, Adobe Illustrator, Slack, Google Docs, Zendesk preferred

• Highly organized with a focus on execution

• Adaptability to work under pressure, sometimes with competing deadlines and schedules

POSITION DETAILS

• Long term contract - contract duration currently slated to end 2023

• Full-time, non-exempt position

• Monday - Friday (40 hours/week) 

• Customer Support is available to customers from 6:00 am - 6:00 pm MST

  • Schedules will reflect the current need of the team within these operating hours

• Overtime is NOT required but is available upon request

• Health benefits available through the contracting firm utilized, please inquire for more information

STICKERGIANT WORKING CONDITIONS - COVID19

• StickerGiant is considered an essential business and we are committed to providing a happy, healthy, and safe working environment for our Giants (i.e. employees)

• We have addressed risks proactively which includes: prioritizing critical operations, communicating with employees and customers regarding all business changes, adhering to proper/recurring cleaning procedures, enforcing social distancing and the proper use of protective clothing and equipment (provided to all employees by StickerGiant), implementing teleworking where possible, and keep informed status locally

We care a great deal about creating an environment where all Giants can bring their whole selves to work and to provide all candidates with an equitable, inclusive and accessible recruitment process in alignment with our values. At StickerGiant, we provide Equal Employment Opportunity (EEO) to all persons regardless of age, race, national origin, citizenship status, political opinion, social group, ethnic origin, marital status, union affiliation, union sympathy, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. This policy applies to all conditions of employment including recruitment, hiring, promotion, termination, leaves of absence, compensation, and training. If you prefer accommodation during the recruiting process, or you have feedback about your candidate experience at StickerGiant, please contact the Director of People Culture.