What are the responsibilities and job description for the Computer Client Support Technician position at STI-TEC?
Solutions Through Innovative Technologies, Inc. (STI-TEC) specializes in the delivery of professional business and information management services. STI-TEC offers government and commercial clients a comprehensive portfolio of services that identify, manage, distribute and improve business processes related to entities’ most valued resource, information. As a fast-growing solutions provider, established in 2000, total customer satisfaction has remained the cornerstone of our business. Our business model focuses on integrity, loyalty, and trust. Position Overview Contractor provides administration and management assistance for AFSOC's networks. Duties include, but are not limited to, configuration management, maintenance, and troubleshooting of NIPR/SIPR/TS client workstations.
Essential Job Function
Market comparative at time of awardSTI-TEC offers a competitive benefits package including:
Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
STI-TEC is an equal opportunity employer and values diversity. Employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
If you need assistance or an accommodation due to a disability, you may contact us at HR@sti-tec.com or you may call us at 1 918.583.9900.
Essential Job Function
- Technical Support: Provide assistance to users experiencing hardware or software issues, either in person or remotely. This includes troubleshooting problems and delivering solutions to common software and hardware issues.
- System Setup and Configuration: Install, configure, and maintain computer systems, including hardware components like routers, printers, and servers.
- Help Desk Management: Manage A2 help desk tickets, respond to requests in a timely manner, and log both problems and resolutions to maintain accurate records.
- Documentation and Knowledge Base: Create and maintain documentation for troubleshooting procedures and solutions. Develop a knowledge base to assist other technicians and users.
- User Training: Educate users on how to use software applications and hardware effectively, providing training sessions as needed.
- Collaboration: Work closely with other Information Technology (IT) staff and departments to ensure all technical needs are met and to escalate issues when necessary.
- Bachelor's degree in a relevant IT field.
- Have and maintain currency of the appropriate level certification in accordance with Department of Defense (DoD) 8570.01-M (or current DoD/DFARS guidance governing IA workforce qualifications).
- 5 years of recent IT experience. At minimum, 5 years of experience performing technical assistance and support related to computer systems, hardware, and software required for MS and LINUX operations systems
- At least 2 years of experience, within the past 3 years, with Microsoft Windows Server, Microsoft Active Directory, VMWare, and Linux server software, with knowledge of network storage.
- 5 years of experience administering and deploying geospatial applications and intelligence-related automation to support analytical efforts and product development is desired.
- 5 years of experience administering and deploying enterprise-level open source and commercial off-the-shelf (COTS) server equipment in support of intelligence organizations.
- Ability to diagnose and resolve technical issues efficiently.
- Strong verbal and written communications skills to assist non-technical users effectively.
- Familiarity with computer systems, networks, and various software applications.
Market comparative at time of awardSTI-TEC offers a competitive benefits package including:
- Medical, dental, and vision coverage
- Life insurance
- Short term/long term disability coverage
- Retirement savings - 401(k)
- Paid time off (PTO)
- Holiday leave
- Alternate work schedules (depending on work site)
- Flexible spending account options
Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information.
STI-TEC is an equal opportunity employer and values diversity. Employment is decided on the basis of qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.
If you need assistance or an accommodation due to a disability, you may contact us at HR@sti-tec.com or you may call us at 1 918.583.9900.
- This job posting is to identify potential candidates for positions in order to respond to a request for proposal. This job posting, including but not limited to, qualifications, duties, compensation and benefits, is subject to change based on the terms and conditions of the awarded contract and is contingent on STI-TEC being awarded the contract.