What are the responsibilities and job description for the Assistant Community Director position at Steward Helm?
Description
Job Overview:
The Assistant Community Director ensures the property achieves optimal performance in leasing, collections, resident services, revenue generation, capital improvements, reporting, and compliance with company policies and applicable laws. It requires a strong commitment to customer service and operational excellence.
Key Responsibilities
Team Support and Compliance
Requirements
Qualifications
Job Overview:
The Assistant Community Director ensures the property achieves optimal performance in leasing, collections, resident services, revenue generation, capital improvements, reporting, and compliance with company policies and applicable laws. It requires a strong commitment to customer service and operational excellence.
Key Responsibilities
Team Support and Compliance
- Supports the Community Director in managing all operational and financial aspects of a property with 200 units.
- Demonstrate and promote 100% commitment to providing excellent service to residents and employees while adhering to company and Fair Housing policies.
- Collaborate with the Community Director to achieve property performance goals and operational excellence.
- Support team members with day-to-day tasks and operational needs as required.
- Show and lease apartments to prospective residents, ensuring leasing goals are met.
- Assist in minimizing revenue loss by facilitating timely turnovers and adherence to make-ready policies.
- Address resident issues promptly and professionally, escalating concerns to the Community Director as necessary.
- Inform residents about rental payment procedures and property policies.
- Assist in timely rent collection and execute legal collection efforts under supervision.
- Process property expenditures, monitor expenses, and post payments accurately.
- Prepare and review invoices for accuracy before submission.
- Support monthly financial reporting and provide explanations for variances.
- Help review and prepare operating reports by assigned deadlines.
- Maintain accurate resident and maintenance records in accordance with company policies.
- Assist in maintaining the physical condition of the property, conducting inspections to ensure cleanliness, market readiness, and safety.
- Ensure vendors perform work according to company standards and guidelines.
Requirements
Qualifications
- 1-2 years of experience in leasing, sales, marketing, or bookkeeping.
- At least 1 year of experience in a similar role at a 100 unit property (supervisory experience not required).
- High School Diploma or GED equivalent.
- Basic bookkeeping skills, including proficiency with rates, ratios, percentages, and basic mathematical operations.
- Ability to work a flexible schedule, including special events and weekends.
- Positive, motivating, and team-oriented attitude.
- Adaptability to thrive in a fast-paced environment with frequent changes.
- High degree of professionalism, discretion, and ability to maintain confidentiality.
- Strong emphasis on customer service and ability to instill this value in team members.
- Detail-oriented with excellent communication and analytical skills.