What are the responsibilities and job description for the Body Shop Receptionist position at Stew Hansen Dodge City?
Stew Hansen Dodge City, a Ken Garff Automotive Dealership, is currently looking for a talented customer facing Receptionist/Body Shop Assistant that aligns with our core values and acts with respect, integrity, growth, humility & teamwork.
As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!
POSITION SUMMARY:
We are looking for a strong customer service oriented and highly engaging Receptionist who will greet and communicate with customers and other employees. The selected individuals will resolve customer needs relating to the service, repair and parts for their vehicle and ensure that each customer has an experience that creates a lifetime customer.
**Monday-Friday, 9am-6pm**
Here’s what you’ll be doing:
- Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.
- Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.
- Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
- Identify, recommend, and support opportunities for process improvement. Identify ways to improve operations and customer service.
- Maintain a professional appearance at all times.
- Navigate the customer and company systems
- Open, maintain and close repair orders in conjunction with the estimator
- Other duties as assigned.
Here’s what you’ll need:
- Must be 18 years or older and be authorized to work in the U.S
- High school diploma or equivalent.
- Must be trustworthy and have the ability to creatively deal with problems.
- Must have excellent interpersonal and customer service skills.
- Use of a PC is a must. Will be using Inventory Control Software, Internet and Microsoft Office Products
- Valid in-state driver's license.
- Professional personal appearance.
Here’s why you’ll want to work here:
Paid training and real career growth
Competitive compensation package
Great people with a great culture
Paid Time Off and 401k with Company match
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Year-end bonus program for all employees (Garff Giveback)
Parental Leave
Employee discounts on Vehicle Purchase, Parts, Service and More!
We are an Equal Opportunity Employer
