What are the responsibilities and job description for the Specialist, Technology Support position at STEVENSON UNIVERSITY?
Specialist, Technology Support
Summary:
Support a growing user base of PC's, Mac's, laptops and printers and Various other Audio Visual equipment including setting up and maintaining PC's (installing software, diagnosing technical problems, faults, liaising with maintenance contractors) in the office, but some local travel may occasionally be necessary between the campuses.
Department: Information Technology
Education/Experience:
Bachelor degree in a related field plus three years of experience in providing technical support as part of an Information Technology Department in a complex multi-server, multi-site environment, or equivalent combination of education and experience. Industry certifications in relevant field preferred.
Knowledge/Skills/Ability:
- Demonstrable experience with Mac OS, Windows 11 and Office 365
- Demonstrable experience with Intune
- Excellent desktop management and configuration skills required
- Good logic skills
- Excellent communication skills (written and verbal)
- Excellent skills in computer and application troubleshooting procedures required
- Ability to maintain composure in a stressful situation
- Proven ability to work effectively as a part of a team as well as independently with minimal supervision
- Ability to interact effectively with members of the Colleges administrative community
- Must have ability to work over-time and be on call 24/7 in a fast paced environment
- Some local travel may occasionally be necessary between the campuses
- Ability to work evenings and weekends
Physical Requirements:
Medium work: exerting up to 50 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Keyboarding, standing and/or sitting, walking, talking and hearing. Close visual acuity to perform an activity such as viewing a computer screen. Subject to both environmental conditions; activities occur inside and outside. Occasionally having to use a 6 foot ladder.
Essential Functions:
- Demonstrable expertise in Mac OS, Microsoft Windows and Office 365
- Have a solid understanding of IT system fundamentals (i.e. able to analyses problems and provide and manage the solution) with a reasonable knowledge of PCs and networks and the software it uses (e.g. Mac OS, Microsoft Windows and Office 365.
- Must be Microsoft qualified or ability to prove similar knowledge.
- Previous Management of small IT projects
- Install and maintain projectors, sound systems and other AV equipment.
- Follow the policies and procedures of Stevenson University and the Office of Information Technology
- Exhibit Sound Judgement, Integrity and Commitment to the Mission, Vision and Values of Stevenson University
- Provide technology support and asset software to support the Staff, Faculty and Students
- Manage users and customer expectations. Keep the customer informed and follow-up to ensure satisfaction.
- Manage small projects (e.g. Computer Installations)
- Technical Support is rendered on-site throughout the on campus buildings and at many times during class where urgent action in necessary.
Reports To: Director, User Support & Engagement
Work Location: Owings Mills
Position Category: Staff
Position Type: Full-Time
Months/Year: 12
Hrs/Week: 40
FLSA: Exempt
Close Date:
Open Until Filled: No
To be considered for this position please visit our web site and apply on line at the following link:
EOE/AA Employer of Minorities/Females/Veterans/Disability
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