What are the responsibilities and job description for the Powersports Service Writer position at Stevens' Sports Center?
Job Overview
We are seeking a dynamic and detail-oriented Powersports Service Writer to join our energetic team! In this pivotal role, you will serve as the primary point of contact for customers bringing in their powersports vehicles—such as motorcycles, ATVs, snowmobiles, and personal watercraft—for service. Your enthusiasm for powersports and strong communication skills will drive customer satisfaction, streamline service processes, and ensure efficient workflow. This position offers an exciting opportunity to combine your passion for vehicles with your talent for customer service, all while contributing to a fast-paced, growth-oriented dealership environment.
Duties
- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs.
- Accurately document vehicle issues and service requests using estimating software and dealership management systems.
- Prepare detailed repair estimates, including parts, labor, and timeframes, ensuring transparency with customers.
- Coordinate with technicians to prioritize repairs and communicate updates effectively throughout the service process.
- Upsell additional services or repairs that enhance vehicle performance and safety, leveraging your automotive knowledge.
- Manage cash handling procedures accurately and process payments efficiently at the point of sale.
- Maintain detailed records of all transactions, service orders, and customer interactions for seamless follow-up.
Skills
- Proven experience in dealership service writing or auto service management with a strong understanding of powersports diagnostics and repair processes.
- Familiarity with estimating software and computer-aided vehicle damage estimating tools.
- Excellent customer service skills with the ability to communicate clearly and professionally with clients.
- Mechanical knowledge across various systems including transmissions, brakes, suspensions, oil changes, tire services, shocks & struts, and electrical systems.
- Ability to upsell services confidently while maintaining integrity and customer trust.
- Experience working with powersports repair procedures such as oil changes, tire changes, brake repairs, and engine diagnostics.
- Strong organizational skills with attention to detail in estimating costs and managing multiple service orders simultaneously and coordinating work flow with technicians.
Join us in delivering exceptional powersports experiences! Your expertise will help riders get back on the road faster while ensuring their vehicles are maintained at peak performance—all in a lively environment that values your enthusiasm for motorsports!
Pay: $18.00 - $22.00 per hour
Expected hours: 45.0 – 51.0 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $22