What are the responsibilities and job description for the Customer Service Representative position at Stevens Point Auto Center?
At Stevens Point Auto Center, we take pride in taking care of our people and our guest's. In this role, you will be handling inbound and outbound service scheduling calls, while prioritizing each guest's service experience. We take pride in creating a fun and inviting culture with personal and team goals to help you continuously grow in your role and future opportunities within our company. Hands on training and continuous guidance will be provided to help you learn and grow in your position.
Responsibilities
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
Responsibilities
- Answer customer service calls for scheduling inquiries
- Respond promptly to internet, phone and text inquiries
- Strive to hit daily personal and team goal metrics
- Complete outbound service scheduling calls for future appointments needed for parts or recalls
- Follow up with guests who missed/canceled appointments
- Participate in being a team player and creating a positive atmosphere
- Utilize CRM goal tracking system daily
- Strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Goal Oriented
- Strong computer skills
- Willing to submit to a pre-employment background check & drug screen
- Medical and Dental
- Vision Insurance
- Life Insurance
- 401K Plan
- Paid Training
- Employee discounts on products and services
- Growth Opportunities
- Promote From Within
- Above average industry pay
- Holiday Parties & Celebration
- Family owned and operated
- Heavily involved in giving back to the community
- Base hourly Commission
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
Salary : $15 - $23